IT Service Desk Analyst

2 weeks ago

Canberra, ACT, Australia Unisys Full time

What success looks like in this role:

IT Service Desk Analyst to provide support, respond and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.


You will deliver value by:

  • 1st Level telephone and other media contact support.
  • Strive for a high level of first contact resolution.
  • Accurately document calls and incidents.
  • Manage time and workload to meet predetermined service levels.
  • Maintain data accuracy in our contact management system.
  • Assign incidents and requests to the correct support group.
  • Act as a single point of contact on incidents and problems logged.
  • Perform appropriate diagnostics to initiate problem management workflow process.
  • Provide clients with a reference number for their incident/request.
  • Understand various media sources that interface with the Service Desk.
  • Support multiple clients through customer service professionalism and insight.
  • Become multiskilled as workload changes occur within the Service Centre.
  • Champion, implement or support change.
  • Identify process efficiencies within the Service Centre and to take corrective action to implement change.
  • Discover and document process and procedures which need to be published to the team or on the Knowledgebase.
  • Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc.)

#LI-KP1

You will be successful in this role if you have:

  • Typically requires: High School diploma (Associate's Degree, professional certification(s), or license preferred), 2-4 years of related experience.
  • 6 months of related experience.
  • Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.
  • 6 months IT Service Desk experience.
  • 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks.
  • Working knowledge of data and voice network concepts
  • Must be an
    Australian Citizen


Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.


eeo
Notice For U

S Applicants:
Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia HiTech Personnel Full time

    Reference #: JF/NL0804Title: Service Desk Analyst ITIL Active Directory, Microsoft FED GOVTCategory: ICTLocation: ACTWork Type: ContractRemuneration:- $NegTerm: 6 month + EXTDescription:- ASAP Start with a leading Federal Government Department:Lucrative hourly rates on offer $$:- Ability to obtain a federal government clearanceOne of Australia's prominent...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia EDT Networks Pty Ltd. Full time

    Service Desk Analyst Wanted6 months (12 month extention) $630 - $635 per dayWe have been asked to seek a highly motivated and customer-focused team to join our clients Service Desk. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, resolving incidents and requests in a timely and efficient...

  • Service Desk Analysts

    2 weeks ago

    Canberra, ACT, Australia Davidson Group Services Full time

    Join Our Dynamic Team as a Service Desk AnalystAre you a tech-savvy problem solver with a passion for providing exceptional customer service? We are seeking talented Service Desk Analysts to join our clients thriving team and help them deliver top-notch IT support to their valued Government clients.About the RoleAs a Service Desk Analyst, you will be the...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Ignite Specialist Recruitment Services Full time

    Multiple Service Desk Analyst/ IT Help Desk/ IT Support Officer:- $35-$50 per hour:- Long Term Federal ContractIgnite are seeking several technology orientated people to join one of our well known Federal Government clients as a Service Desk Analyst.Role and Responsibilities can include: Assisting with Incident management and request fulfilment Queue...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Continuum Recruitment Full time

    Service Desk Analyst- upto $80,000 Package:- Unique government opportunitiesAbout the roleAs a Service Desk Engineer you will be responsible for providing multi-level support such as call logging, incident resolution, service requests and other tasks to provide ICT support services, you will also maintain documentation to a high standard.About you Experience...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Gateway Synergy Recruitment Full time

    Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix 6 months initial contract with 1x6 months extension. Canberra location. Experienced Service Desk Analyst with experience in delivering digital productsGateway Synergy is looking for highly experienced Service Desk Analyst contractor for a government department.The Role:The Service...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Ignite Specialist Recruitment Services Full time

    Contract TypeContractReferenceBH-370261IndustryITSalaryper hour - Min: AUD 30 - Max: AUD 40 Ignite are looking to hear from experienced Service Desk Analyst for one of our government clients. Location: ACT Duration: until June with extension option Citizenship Requirements: Must be Australian Citizen A minimum NV1 clearance is mandatoryResponsibilities:The...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia KBR Full time

    Title: Service Desk Analyst Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world. KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Chandler Macleod Full time

    Location Australian Capital Territory, Australian Capital Territory- Category IT & Digital- Salary- $ AUD - $ AUD Annual- Posted 08Apr2024- Work type Contract- Contact Arti Sharma- Reference BH159283- Service Desk Analyst BaselineWe are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform...

  • Service Desk Analyst

    4 weeks ago

    Canberra, ACT, Australia KBR Full time

    Title:Service Desk AnalystYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs...

  • Service Desk Analyst

    1 month ago

    Canberra, ACT, Australia KBR Full time

    Title:Service Desk AnalystYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia KBR Inc. Full time

    JOB DESCRIPTIONTitle:Service Desk AnalystYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Primacy Full time

    Service Desk AnalystLocation: CanberraResponsibilities: Diagnose and resolve technical issues related to hardware, software and network problems Escalate more complex issues to secondlevel support as necessary Document all incidents and service requests in the ticketing system Monitor and prioritize the ticket queue to ensure timely resolution Maintain...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia The Recruitment Company Full time

    The Role A permanent opportunity is available with Australia's well respected and largest law firm in their Canberra office. They are looking for an IT Service Desk Analyst with a customer centric approach to join a dynamic team with flexible working arrangements available. This role serves as the primary conduit for all technology-related queries and...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia BSI People Full time

    Up to 18 month contract based in Canberra As an experienced Service Desk Analyst you will support the Service Desk Manager in the administration of matters relating to provision of planning and delivery support activities to staff on core business operations and processes, and the resolution of technical ICT problems._ The role is responsible for undertaking...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia ASIC Full time

    ASIC is seeking a full time Service Desk Analyst to join their Digital, Data and Technology Team Salary starting from $90,749 depending on experience (plus up to 15.4% superannuation) Permanent position based in CanberraA future with ASIC means that your work will contribute to ASIC's vision for a fair, strong and efficient financial system for all...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia face2face Recruitment Full time

    Closing Date:15 February 2023, 9:00 AMface2face reference:580152**Location:CanberraHours:full-timeContract length:contract until 30 June possible extensions up to 30 June 2024Entry requirements:Australian Citizen + ability to gain Negative Vetting 1Pay range:$ p/h inc superannuationAbout the role:The Agency is seeking the services of a Service Desk Analyst...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Minutes To Seconds Full time

    Minutes to Seconds is #HIRING for Service Desk Analysts, ideally based in #ACT #Canberra.Requirements: MUST HAVE requirements:- currently based in Australia- preferably with Australian Citizenship and at least a Baseline Clearance Relevant experience of at least 5 years for each rolePlease note that the role is on a CONTRACT work basis and with flexible...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia KBR, Inc Full time

    locations Canberra, Australian Capital Territory, Australia time type Full time posted on Posted 8 Days Ago job requisition id R Title:Service Desk Analyst Title:Service Desk AnalystYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Peoplebank Full time

    Location: Canberra Job Type: Contract Posted: 1 day ago Contact: Maria Lastierre Discipline:General IT Reference: Our Federal Government Client is looking for a Service Desk Analyst to support the Service Desk Manager in the administration of matters relating to provision of planning and delivery support activities to staff on core business operations and...