Chapter Lead, Change Management

2 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank Full time

Chapter Lead, Change Management

  • Sydney location
  • You are passionate about change and digital technology
  • Our team is committed to providing the best digital experiences for our customers We work in a collaborative, fastpaced environment committed to continuous improvement

See yourself in our team


The OCM Chapter is responsible for delivering customer and colleague value by ensuring our people are fully equipped and enabled to accept the changes delivered by Retail Technology and aligned teams.

We support our Retail crews to engage, educate, excite, enable and embed change while always looking to evolve our capability as a team.


As a Chapter Lead, you will be responsible to lead and develop the capability of individuals in the chapter as well as deliver effective and sustainable change and crew objectives to the allocated crew/domain.


Do work that matters


Build your career as an OCM Chapter Lead, supporting strategic digital technology projects that make a real difference to our people and our customers.


Use your love for transformation, agile mindset, creative thinking and passion for people to design and deliver high quality change approaches and interventions that ensure organisational change is effective and sustained.

Use your leadership and people skills to support and develop the capability of individuals across the Chapter and Practice.


You are an innovative thinker, self-driven, adaptable and happy to take the initiative, and are dedicated to creating a better digital technology experience for our staff and customers.


Key responsibilities include but not limited to:

  • Building and maintaining strong relationships with stakeholders, including engaging with senior stakeholder groups
  • Conducting detailed change impact assessments for initiatives to determine the impact on our people, our business and the Group
  • Adhering to the Group Delivery Framework to develop and deliver fitforpurpose change solutions and interventions, including communication collateral, training/reference materials and presentations
  • Considering the success measures and OCM risks for changes, using metrics to monitor progress, adoption and sustainability
  • Providing people leadership and management including onboarding, hiring, skill building, career development, coaching, performance management and team engagements for Chapter members
  • Having the oversight of OCM requirement and activities across crews and domains
  • Facilitating the constructive resolution of conflicts that may arise both internally and externally to the Chapter
  • Collaborating across the OCM Chapter Area and Practice to drive knowledge sharing, best practice and problem solving.
  • Undertaking other key initiatives as required to support the Chapter and Practice
  • Role modelling the Group's values and adhere to Group's Code of Conduct, which sets the standards of behaviour, actions and decisions we expect from our people.

We are interested to hear from people who have:

  • Change management experience, leading change programs or working as part of a team with end-to-end OCM responsibilities
  • A track record of creating and driving change management deliverables, including the design and delivery of training and communication materials
  • Proven stakeholder engagement experience, including the ability to build trusting relationships, influencing and communicating effectively to set expectations and drive outcomes
  • Strong verbal, written and presentation skills to deliver and facilitate training/workshops and other presentations
  • Strong leadership skills and the ability to support the team while delivering simultaneously
  • A proactive approach with a 'cando' attitude, and able to work autonomously
  • A continuous improvement mindset, are curious and high attention to detail
  • A growth mindset and familiarity with agile practices A risk mindset
  • All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

We operate in a hybrid working environment
, meaning an equal blend between being in the office and working remotely.
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Advertising End Date: 11/04/2024

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