Chapter Lead, Change and Projects

2 weeks ago

Sydney, New South Wales, Australia ING Full time

Our ING Consumer Lending Tribe are passionate about driving change and differentiation and we are looking for our newest and brightest
Chapter Lead - Change and Projects to join our high performing team to drive the successful end to end delivery of several key Consumer Lending programs.


In this key role, you will be the contact point within the tribe to plan and deliver on the strategic direction across the tribe's project and change portfolio.

This will include working with the Tribe Lead, IT Area Lead, Project Managers, other tribe members and key stakeholders across the bank on creating milestones, managing financials, reporting and planning across the tribe including managing the QBR process.

You'll love this role if you enjoy Portfolio delivery responsibilities, including managing what is being worked on within the squads, setting and managing project milestones and establishing key stakeholder relationships, love a sense of achievement and are energized by seeing runs on the board setting up projects and activities for success

What are you going to do? You will be

  • Leading and managing the successful delivery of the tribes project and change capabilities
  • Using your agile expertise to participate in the tribes meetings, lead portfolio discussions, manage the QBR process for the tribe and refinement of project milestones
  • Actively manage delivery expectations of the business, operations and other technology teams and continuously look to improve processes within the tribe
  • Aligning ING deliverables to vendor deliverables at both macro and micro level
  • Managing the demands for fast project delivery against agreed time lines
  • Preparing and facilitating workshops, both internally and externally with relevant stakeholders to define requirements and make business recommendations in a timely manner

What are we looking for? Someone who has

  • Demonstrated experience in working and managing timely delivery of multiple complex projects with teams spread across geographical locations
  • People management experience and a passion around developing the team with strong coaching, team building and facilitation skills
  • Ability to work and deliver with a focus on outcomes
  • Proven track record in understanding project delivery from inception to delivery and everything in between
  • Strong stakeholder management skills to enable discussions and prioritisation within the business

About Us


At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged.

We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.


We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen.

We're here to help you get ahead.

And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

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