Customer Service Officer

1 week ago


Perth, Western Australia TSA Group Full time
Company Description

TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We're a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionizing the way they connect and communicate with brands.


This is an exciting opportunity to represent a Government Agency, supporting Australian customers enquires in relation to their government entitlements.

We are growing our team and looking for Customer Service Officers to join us in our West Perth office.

Job Description:

Role Details:

  • September 2023 start dates
  • Fully paid comprehensive training
  • Permanent Full-Time and Part-Time roles available
  • Salary
- $50, 500 + Superannuation

  • Monday
  • Friday, operating on a rotating roster between 7am 7pm

What will a normal day look like?
As a Customer Support Officer, you will be servicing customers Government entitlement enquiries.

Our job is to ensure we resolve customers enquiries efficiently and effectively, whilst upholding the highest level of customer care and empathy.


  • Encourage, support and educate customers updating information through their selfservice portals
  • Use critical thinking and a solution driven mindset to resolve customer enquiries
  • Provide assistance to vulnerable customers with an empathetic approach

What's in it for you:

  • A rewarding role where you can make a difference
  • Ongoing support and development
  • Work your way up and through the business with internal progression opportunities
  • Be a part of fun and exciting events throughout the year
  • Health and wellness benefits

Qualifications:

Who are you?

  • Must be an Australian Citizen and at least 18 years of age
  • Confident in navigating multiple systems
  • Excellent written and verbal communication skills
  • Compassionate and empathetic to vulnerable customers
  • Thrive in a rewarding, fastpaced environment
  • Goal orientated with motivation to learn new skills

_ Eligible applicants must hold Australian Citizenship, be 18 years of age and pass a series of pre-employment and police checks_
Additional Information

Want to know more? Check out our social media pages:

  • Instagram: tsa_group_


  • Perth, Western Australia Service Stream Full time

    Primary LocationPerth - WAJob Description SummaryAn exciting opportunity exists for highly motivated, flexible and reliable individuals to join our team as a Casual Field Service Officer.About the RoleThe role of Field Service Officer is responsible for data collection duties from commercial and domestic properties across the Perth Metro area under our...


  • Perth, Western Australia Embodied Full time

    We are currently seeking a Customer Service Officer to join a growing family-owned and operated business, specialising in providing automotive parts to fleet vehicles. Located in Canning Vale, this position offers a highly enjoyable work environment with comprehensive product and system training. No prior customer service experience is required as we provide...


  • Perth, Western Australia Western Power Full time

    Customer Service Officer: Location: Perth Office CBD, WA, AU 8 Mar 2024Do you want to deliver work that truly matters to our community?There's never been a better time to join the energy industry At Western Power we're working towards our vision for a clean energy future and we're looking for diverse, passionate people to join our team of world leading...


  • Perth, Western Australia PERSOLKELLY Full time

    We are looking for an experienced customer service officer to efficiently handle Energisation calls and specialised queries of customers.Customer Service Officer - Energisation**$35 per hour plus superannuation4 months, possible extensionPerth CBD office, walking distance to train stationPERSOLKELLY is one of Australia's largest and longest serving...


  • Perth, Western Australia Western Power Full time

    Customer Service Officer: Location: Perth Head Office, WA, AU 02Mar2023Do you want to deliver work that truly matters to our community?At Western Power we're working towards our vision for a clean energy future and we're looking for diverse and engaging people to join our team of leading experts.We're looking for people passionate about customer service for...


  • Perth, Western Australia Bank of Queensland Full time

    About the Role Seeking passionate Customer Service Officer to join the BOQ team Flexible workplace & Collaborative Team Owner Managed Branch 111 St George Terrace (Perth) Based Full Time opportunityAs the Customer Service Officer, you will be the 'face' of the Bank within the Branch, providing exceptional customer service to your customer network. You will...


  • Perth, Western Australia Symbion Full time

    Customer Service Officer:Job no: 494048Work type: Full Time PermanentOffice base Customer Service role Attractive salary working Monday to Friday 10am till 6.00pm. Full training provided Fantastic opportunity for growth and developmentCustomer Service OfficerAbout us:Symbion is a subsidiary of the EBOS Group. With almost 5,000 employees in 109 locations...


  • Perth, Western Australia TELCO SERVICES AUSTRALIA PTY LTD Full time

    Company DescriptionTSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear. We endeavour to create experiences that people...


  • Perth, Western Australia PERSOLKELLY Full time

    5 Customer Service Officers required for Perth CBD to work within State Government DepartmentCustomer Service Officer -GOV- $35 per hour plus superannuation:- - 12 months:- New Perth CBD offices, walking distance to train station:Flexibility preferred for shift times with overtime being offered for any holidays or evening workA State Government owned...


  • Perth, Western Australia Randstad Full time

    Randstad has partnered exclusively with one of the largest privately-owned logistics company in Australia Due to continued growth our client based in Hazelmere is looking for a Customer Service Officer to join their teamYour Duties:Actioning emails and answering phonesAttending customers needsProcessing customer ordersAccurate data entry into a variety of...


  • Perth, Western Australia Programmed Full time

    Customer Service Officers $35 per hour plus superannuation 6 - 12 months, with a possible extension New Perth CBD offices, walking distance to train station Monday - Friday; part-time and full-time opportunities available with plenty of overtime opportunity PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both...


  • Perth, Western Australia PERSOLKELLY Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent. We are working with a National Gas Manufacturer located in Welshpool, Malaga and Canning Vale who need an...


  • Perth, Western Australia Programmed Full time

    Our client based in Canning Vale, is seeking a committed Customer service / admin superstar to join their busy team for an ongoing assignment.Customer ServicePERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT,...


  • Perth, Western Australia PERSOLKELLY Full time

    Our client is seeking an experienced and people focused Customer Service Officer to join their team for Approx 12 month temp assignmentPERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management...


  • Perth, Western Australia Amana Living Full time

    Apply now Job no: Work type: Full time Location: Perth CBD, Inner & Western Suburbs Categories: Customer Service Officer Why Choose Amana Living?Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including...


  • Perth, Western Australia Randstad Full time

    Randstad has partnered exclusively with one of the largest waste and recycling companies in the country Due to continued growth our client based in Jandakot are looking for a Customer Service Officer to join their teamYour Duties:Provide a professional service to the business by welcoming all clients, visitors and guests in a friendly mannerPhotocopying,...


  • Perth, Western Australia Lotus People Full time

    Customer Service Officer - Temporary - Bibra Lake - Circa $32 p/h + Super - Immediate StartAre you a customer service superstar looking for an exciting role with an industry-leading company? Lotus People are looking for a passionate and dynamic individual to join our client's customer service department (not a call centre) in Bibra Lake.Key responsibilities...


  • Perth, Western Australia SMS Professional Full time

    Well Established Business Career Progression Opportunities Flexible Start TimesSMS Professional has joined forces with a leader in their field who seeks an experienced and motivated Customer Service Officer to join their team located in the Industrial hub, north side of Perth.Experience in packaging or manufacturing is highly desirable.Duties include:...


  • Perth, Western Australia Capricorn Full time

    A great place to workWhen you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.We are purpose-led and are committed to empowering our community to thrive.Our community includes our...


  • Perth, Western Australia Mobilize Labour Solutions Full time

    Mobilize was born from the philosophy of "Connecting Good People". Whether you are looking to secure your next permanent, contract or casual position, or a client who is searching for your next hire, Mobilize want to partner with good people - customers, clients and suppliers alike to make meaningful connections.Mobilize are seeking a Customer Servicer...