Technical Report Writer

2 weeks ago

Muswellbrook, Australia Hitachi Full time

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining, and Forestry industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

The Opportunity

HCA's Muswellbrook branch has an exciting opportunity for a Technical Report Writer. The main focus of the role is to compile detailed technical reports relating to our re manufactured components for internal and external customers. As a Technical Report Writer, you will:

  • Conduct failure investigations for Reman components with the support of the product support team.
  • Create technical reports for warranty claims.
  • Develop and update report templates to industry standards.
  • Maintain records related to component failure mode data and monitor failure trends.
  • Collaborate with internal teams to gain an in-depth technical understanding of the relevant Hitachi Reman product and customer expectations.

Skills & Experience

To be successful in this role, you will have:

  • Relevant mechanical trade or engineering qualifications.
  • Excellent report writing ability, including sound knowledge of Failure Analysis processes.
  • A good understanding of manufacturing processes within engineering and Earthmoving industries will be advantageous.
  • Excellent communication skills and intermediate to advanced computer skills, including MS Word & Excel.

Additional Considerations

We understand that candidates from diverse backgrounds bring unique perspectives and skills. Therefore, we encourage applications from individuals with:

  • Engineering Degrees or Related Qualifications: We welcome candidates with formal engineering education, as their expertise aligns well with the technical aspects of this role.
  • Warranty Background: Individuals with experience in warranty management or warranty-related roles will also be considered. Their understanding of quality control and customer satisfaction is valuable.

Benefits

  • Competitive salary package with the potential to earn bi-annual bonuses.
  • Sponsorship is available for successful applicant.
  • Orange Benefits: Enjoy discounts from a variety of major retailers available to employees, their families, and friends.
  • Discounted health insurance premiums & access to the Employee Assistance Program (EAP).
  • Supportive management that values your input in finding new and improved ways to achieve success.
  • Continuous training and upskilling with access to the latest technologies.

Diversity Statement

At Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis, and whole-heartedly value diversity at our company.

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