Order Management Specialist

2 weeks ago

Melbourne, Victoria, Australia KnowBe4 Full time

About KnowBe4


KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe.

KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.


Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.


Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves.

Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.


To learn more about our team and office culture in Melbourne, Australia, visit the following links.


The Order Management Specialist is responsible for reviewing every invoice for accuracy and quality, and processing every purchase order/quote on a daily basis.

This role will communicate with internal/external customers to address all payment-related inquiries and/or console questions.

Responsibilities:

  • Review and validate all order paperwork submitted to ensure completeness and accuracy
  • Review contracts to identify invoicing, special subscription invoicing terms, payment and acceptance terms
  • Provide customers with access to the KnowBe4 console
  • Quality check invoices prepared by other Order Management team members for customer orders to ensure accuracy before billing customers
  • Upload Tax Certificates
  • Enter and process all incoming orders accurately and timely.
  • Add single courses to consoles
  • Create Multi Tenant consoles for customers with child accounts
  • Move clients under their MSPs Bulk console

Minimum Qualifications:

  • High School diploma or GED
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Fluent in multiple languages preferred
  • Strong verbal and written communications
  • Excellent time management and organization skills

Our Fantastic Benefits

  • Note: An applicant assessment and background check may be part of your hiring procedure._
No recruitment agencies, please.

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