Quality Improvement Specialist

1 week ago

North Parramatta, New South Wales, Australia Uniting Full time
Located in Western Sydney

  • Full Time Position
  • Competitive pay, flexibility & great benefits

What do we need you to do?


You will be responsible for providing specialist quality management advice to operational teams at the local level in collaboration with the Practice and Quality team.

This role is focused on the provision of coaching, advice and support to build capability and capacity within the local operational team, specializing in auditing, accreditation, complaints and incident management.


It includes:

  • Contributing towards the efficiency and effectiveness of the Residential Aged and Health Care team
  • Collaborating with the wider Residential Aged and Health Care team you will lead and facilitate local implementation of stream wide quality management strategies, initiatives and plans;
  • Enabling Service Managers to implement effective quality improvement activities including auditing and complaints and incident management;
  • Providing specialist advice at the local level in clinical governance and quality

What do we need you to bring?

  • Ideally, we're looking for previous experience (Minimum of 3 years' experience) in a quality improvement role within a medium to large organisation.
  • Demonstrated experience in providing advice into complaints management and clinical investigations.
  • High level understanding of contemporary approaches to quality management in the health and/or aged care industry.
  • A demonstrated passion for social change and contributing to an organisation of influence for the most disadvantaged.
  • Skilled at navigating a complex organisation, forging relationships, and managing through influence rather than direct authority as required.

Creating a better future for you


Our people are at the heart of everything we do which is why we support all our Uniting team members to grow and develop to be their best through our strong commitment to learning, flexibility and great benefits.

Together, we can build a better future for the people we serve, for Uniting and for You.

Who is Uniting?
Uniting is one of Australia's largest and most trusted community service providers.

We believe in taking real steps to make the world a better place and we work to inspire people, enliven communities, and confront injustice.

At Uniting, we celebrate and always welcome people just as they are.

How to apply

What to expect
Please know that employment with Uniting will require a National Police Check, and Reference Checks.

  • At Uniting we believe that being fully vaccinated for COVID19 is the best way to keep our employees and clients safe. That's why we require all potential new employees to have received three (3) doses of a COVID19 vaccine before they start work with us._

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