Capacity/Availability Manager

2 weeks ago

Brisbane, Queensland, Australia Datacom Full time

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The Capacity/Availability Manager is responsible for the operation and improvement the Capacity and Availability Management process so that managed services and infrastructure can deliver the agreed capacity and performance targets in a cost effective and timely manner.

The Capacity/Availability Manager acts as the central point for all capacity and performance related activities between the customer, operational and project teams to is to act as the process subject matter expert ensuring systems have sufficient capacity to deliver client business needs without waste.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best

Due to client requirements, to be eligible for this role you must be an Australian Citizen and be able to obtain an AGSVA Baseline clearance.

What you'll do

At the moment, as Capacity/Availability Manager you will be focused on:

  • Defines and implements Capacity/Availability Management policies, processes, tools and procedures
  • Work with customers to obtain and understand demand requirements and patterns of business activity
  • Manage an ongoing program with the client and delivery teams to identify and implement service improvement initiatives.
  • Identify efficiencies that can be implemented to reduce the cost of delivering services without compromising the quality-of-service levels
  • Monitor and track delivery of services against relevant SLA's.
  • Build strong relationships and develop a sound understanding of the client's business needs, demand requirements and patterns of business activity
  • Escalate risks discovered in, or affecting, the Capacity/Availability Management service
  • End to end ownership and management of internal and third-party suppliers to ensure successful outcomes.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.

What you'll bring

Required experience:

  • Previous experience working as a Capacity/Availability Manager within a large complex multi-vendor environment
  • Experience working in an ITIL aligned environment
  • Broad understanding of technical concepts and frameworks

Nice to have:

  • Ideally prior experience as a Capacity/Availability Manager in an IT Managed Services environment

Why join us here at Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

  • Manager, Resource Demand and Capacity Planning

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Health Full time

    The working environmentTo be successful in delivering sustainable and impactful change, Delivery Services Branch believe our people are our greatest asset and as such, offer diverse and flexible career pathways and professional development approaches through:Internal development programs Graduate programs Certification programs Industry memberships to...

  • General Manager Leadership and Capacity Building

    2 weeks ago

    Brisbane, Queensland, Australia CatholicCare NT Full time

    General Manager Leadership and Capacity BuildingManagement (Community Services & Development)This is an identified position. Being Aboriginal or Torres Strait Islander is a genuine occupational requirement.CatholicCare NT Employee BenefitsSix Weeks Annual LeaveSalary packaging option (up to an additional $15,900 p/a)Staff rewards program with savings and...

  • General Manager Leadership And Capacity Building

    2 weeks ago

    Brisbane, Queensland, Australia CatholicCare NT Full time

    General Manager Leadership and Capacity Building Management (Community Services & Development) This is an identified position.Being Aboriginal or Torres Strait Islander is a genuine occupational requirement.Catholic Care NT Employee Benefits Six Weeks Annual Leave Salary packaging option (up to an additional $15,900 p/a)Staff rewards program with savings and...

  • General Manager Leadership and Capacity Building

    2 weeks ago

    Brisbane, Queensland, Australia CatholicCare NT Full time

    General Manager Leadership and Capacity Building Management (Community Services & Development) This is an identified position. Being Aboriginal or Torres Strait Islander is a genuine occupational requirement.CatholicCare NT Employee BenefitsSix Weeks Annual LeaveSalary packaging option (up to an additional $15,900 p/a)Staff rewards program with savings and...

  • Tender Opportunity

    2 weeks ago

    Brisbane, Queensland, Australia The Onsite Manager Full time

    TENDER OPPORTUNITY - 570 Queen Street CTS 24736:Request Tender Specification For Details:Contractor Management employment, Brisbane City QLD:TENDER OPPORTUNITY - 570 Queen Street CTS 24736For TenderManagement Rights, Brisbane City QLDCaretaking and letting agreements available for tenderThe Body Corporate has prepared its own Caretaking Agreement, Letting...

  • Exciting Chef Opportunities Available in Queensland

    2 weeks ago

    Brisbane, Queensland, Australia Culinary Crew On Demand Full time

    Exciting Chef Opportunities Available in QueenslandAre you a skilled chef searching for your next opportunity? We are seeking enthusiastic culinary experts to fill permanent positions throughout Queensland, Australia.Chef de Parties: Ready to demonstrate your abilities in Queensland's lively culinary scene? Join us to manage your station in some of the...

  • Occupational Therapist – Functional Capacity/Home Living Assessor – Chermside

    2 weeks ago

    Brisbane, Queensland, Australia Everyday Independence Full time

    Occupational Therapist – Functional Capacity/Home Living Assessor – Chermside Position: Functional Capacity and Home Living AssessorLocation: North Western Brisbane and surrounding areasEmployment Type: Part-time or Full-time, ongoingSalary: Based on experience About Everyday IndependenceWith over 40 hubs across Australia, Everyday Independence is a...

  • Assessment Services Capacity Coordinator

    2 weeks ago

    Brisbane, Queensland, Australia APM Full time

    About the role:Reporting to the Client Service Centre Operations Manager, in this fulltime permanent position, you will be based at our office in Brisbane. You will aim to achieve maximum daily productivity for our assessment workforceYour responsibilities:Be the first point of contact for all availability and scheduling enquiriesActively work to ensure that...

  • Senior Consultant Reliability Availability

    2 weeks ago

    Brisbane, Queensland, Australia Hkrp Full time

    Senior Consultant Reliability Availability & Maintainability EngineerBRISBANE, Queensland, AustraliaCountry:AULocation:Brisbane, AUType of Contract:Permanent, Casual or ContractLevel of experience:5-10 years however, candidates with all levels of experience are welcome to apply.Reporting to the Director Engineering; The Senior Consultant - Reliability...

  • Senior Consultant Reliability Availability

    2 weeks ago

    Brisbane, Queensland, Australia Hkrp Full time

    Senior Consultant Reliability Availability & Maintainability Engineer BRISBANE, Queensland, Australia Country:AULocation: Brisbane,AUType of Contract: Permanent, Casual or ContractLevel of experience:5-10 years however, candidates with all levels of experience are welcome to apply.Reporting to the Director Engineering; The Senior Consultant - Reliability...

  • Senior Consultant Reliability Availability

    2 weeks ago

    Brisbane, Queensland, Australia Hkrp Full time

    Senior Consultant Reliability Availability & Maintainability Engineer BRISBANE, Queensland, Australia Country: AULocation: Brisbane, AUType of Contract: Permanent, Casual or Contract Level of experience: 5-10 years however, candidates with all levels of experience are welcome to apply.Reporting to the Director Engineering; The Senior Consultant - Reliability...

  • Group IT Operations Manager

    2 weeks ago

    Brisbane, Queensland, Australia u&u Recruitment Partners Full time

    About the Role:You will be responsible for supervising and ensuring the efficient operation of the company's cloud services, network, client servers, databases and equipment. This includes managing the IT staff responsible for monitoring and diagnosing network and hardware problems in Brisbane and across the South Pacific.You will also work closely with...

  • Operations Manager

    2 weeks ago

    Brisbane, Queensland, Australia Trackworks Design Pty Ltd Full time

    Management (Manufacturing, Transport & Logistics) We are a dynamic, family-owned business located in Brisbane, QLD, specialising in the construction of motocross tracks and delivering rural earthworks. Our company operates a fleet of customised, modern, small dozers alongside positracks, excavators and a float to support our operations.Our vision is to...

  • Supply Chain Manager

    2 weeks ago

    Brisbane, Queensland, Australia Hudson Australia Full time

    Are you ready to revolutionise the world of manufacturing through effective Production Planning and Supply Chain Management? We are actively seeking a talented and experienced professional to join our client's team as a Supply Chain Manager.Your role will play a critical role in optimising production capacity, reducing costs, and championing lean...

  • Assistant Manager

    2 weeks ago

    Brisbane, Queensland, Australia Royal on the Park Full time

    Royal on the Park is an independently owned and managed hotel, with 153 elegantly appointed rooms and suites, an award-winning restaurant & lounge bar and event facilities with the capacity to host up to 700 people. We are looking for an experienced Assistant Manager to join our Front Office Department.The Role:Whilst ensuring all aspects of the day-to-day...

  • Rail & Civil Workers - Multiple Roles Available

    2 weeks ago

    Brisbane, Queensland, Australia Category 5 Labour Management Full time

    Multiple roles available now Great rates on offer Ongoing work and career development opportunitiesOne of Australia's most dynamic providers of human resource solutions,Cat5 Rail specialises in rail recruitment, manning, and managed labour services. We provide tailored solutions for a wide range of domestic and international clients.Cat5 Rail harnesses a...

  • Package Manager Electrical

    2 weeks ago

    Brisbane, Queensland, Australia ACRWORLD Full time

    Office based with travel on site Leadership role Competitive package with great bonus structureAbout the CompanyI am representing an International renewable energy company in their search for a project manager. They specialise in wind farms and are recognized as a market leader around the world.About the RoleDue to a recent uptake in projects, my client is...

  • Building Manager

    2 weeks ago

    Brisbane, Queensland, Australia Gough Recruitment Full time

    Manage multiple Bodies Corporate within 1 luxury complex Be a part of one of Australia's best development companies Great training and internal progression on offerThe CompanyOur client is one of Australia's most established and trusted brands in the Real Estate & Property industry. This large company specialises in providing a high level of service and...

  • Practice Manager Dispenser

    2 weeks ago

    Brisbane, Queensland, Australia National Optical Care Full time

    Introduction:Eyes on Edward is an independent private practice dedicated to providing quality eye care. The practice has been established in Brisbane City CBD for more than 15 years and takes pride in our reputation for clinical excellence and personal service.We have a great opportunity for a Practice Manager Dispenser to join the team at Eyes on Edward at...

  • Manager Enforcement

    2 weeks ago

    Brisbane, Queensland, Australia QLeave Full time

    We are seeking a Manager Enforcement to provide leadership and to review current capability and capacity, and identify opportunities for growth in the function. As Manager Enforcement, you will plan and implement activities to enhance capability and capacity, whilst developing a risk based approach to triage and assessment of potential enforcement matters....