Current jobs related to Planning Assistant - MelbourneNaarm - Live Nation

  • Strategic Planning Professional

    1 week ago

    Melbourne, Victoria, Australia Planning Institute Australia Full time

    {"title": "Strategic Planner Role", "content": "About the RoleWe are seeking a highly skilled Strategic Planner to join our team at Maribyrnong City Council. As a Strategic Planner, you will play a key role in conducting research, investigation, and analysis into land use planning issues and assisting in developing policies and implementation plans.Key...

  • Planning Assistant

    3 days ago

    Melbourne, Victoria, Australia The Just Group Full time

    {"title": "Planning Assistant", "description": "About the RoleWe are seeking a highly efficient and organized team player to join our planning team as a Planning Assistant. Reporting to the Planning Manager, your day will be focused on providing administrative support, compiling and inputting data, and preparing standard reporting and analysis.Key...

  • Planning Assistant

    3 months ago

    Melbourne, Australia Jivaro Full time

    JIVARO Recruitment are currently working with a Australian Fashion house, who carry multiple brands under their name, in search for a Planning Assistant to join a Womenswear Apparel brand! In this role, you will report into the Assistant Planning Manager, and provide high level administration support for the Planning team, be responsible and involved in...

  • Planning Assistant

    4 months ago

    Melbourne, Australia gorman Full time

    Specific Requirements Factory X is a diverse leading Australian fashion retailer, established in 1986. Our brands include Gorman, Dangerfield, Princess Highway, Black Friday, Revival, Jack London, Alannah Hill and L'urv. Setting trends throughout the years, our iconic brands are designed to be worn by people who use fashion as a statement to encourage...

  • Planning Assistant

    3 days ago

    Melbourne, Victoria, Australia The Just Group Full time

    About Peter AlexanderPeter Alexander is a leading Australian retailer offering a wide range of sleepwear, loungewear, footwear, home, and giftware products. As part of The Just Group, a successful retail conglomerate, Peter Alexander is known for its fun and welcoming brand experience.The RoleWe are seeking a highly organized and efficient Planning Assistant...

  • Planning Assistant

    23 hours ago

    Melbourne, Victoria, Australia The Just Group Full time

    About Peter AlexanderPeter Alexander is a leading Australian retailer offering a wide range of sleepwear, loungewear, footwear, home, and giftware products. As part of The Just Group, a successful retail conglomerate, Peter Alexander is known for its fun and welcoming brand experience.The RoleWe are seeking a highly organized and efficient Planning Assistant...

  • Planning Assistant

    3 months ago

    Melbourne, Australia Commonry Full time

    Supportive team culture and environment - Perm; Full Time on-site role 5-days per week, based in our St Kilda Road offices - Generous discounts across all Brandbank Brands! An exciting opportunity has arisen for a detail-oriented and analytical professional with a passion for merchandise planning to join a dynamic team at Commonry. Reporting to the...

  • Financial Planning Assistant

    2 days ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    About the RoleWe are seeking a skilled Financial Planning Assistant to join our experienced Financial Planning team. As a key member of our team, you will provide technical and financial para planning services for clients with low to medium complexity portfolios.Key ResponsibilitiesAnalyse client information to provide clear financial planning strategy...

  • Financial Planning Assistant

    5 days ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    About the RoleWe are seeking a skilled Financial Planning Assistant to join our experienced Financial Planning team. As a key member of our team, you will provide technical and financial para planning services for clients with low to medium complexity portfolios.Key ResponsibilitiesAnalyse client information to provide clear financial planning strategy...

  • Planning Assistant

    1 month ago

    Melbourne, Australia The Just Group Full time

    **Job no**: 788404 **Work type**: Full time **Location**: Melbourne - Central **Categories**: Planning About Smiggle It’s the place where a smile meets a giggle; there’s no better place than working at Smiggle. Build a career with one of the most exciting and innovative brands in the world - now operating in Australia, New Zealand, UK, Ireland,...

  • Planning Assistant

    1 month ago

    Melbourne, Australia The Just Group Full time

    About Smiggle It’s the place where a smile meets a giggle; there’s no better place than working at Smiggle. Build a career with one of the most exciting and innovative brands in the world - now operating in Australia, New Zealand, UK, Ireland, Singapore and Malaysia. Smiggle is part of Australia’s most successful retail giants ‘The Just Group’,...

  • Financial Planning Assistant

    23 hours ago

    Melbourne, Victoria, Australia State Trustees Limited Full time

    About the RoleWe are seeking a skilled Para Planner to join our experienced Financial Planning team at State Trustees Limited. As a Para Planner, you will provide technical and financial para planning services for clients with low to medium complexity portfolios.Key ResponsibilitiesAnalyse client information to provide clear financial planning strategy...

  • Executive Assistant

    2 weeks ago

    Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | CBD Job type: Ongoing - Full Time Organisation: Department of Transport and Planning **Salary**: $95,102 - $107,905 Occupation: Property Reference: 5522 **About the Role** **The role is Ongoing Fulltime**. The Department of Transport and Planning is seeking a highly organized and professional Executive Assistant to support the...

  • Financial Planning Assistant

    2 weeks ago

    Melbourne, Victoria, Australia BDO Full time

    About BDOBDO is a leading professional services firm that provides exceptional service to our clients. Our professionals are dedicated to helping clients achieve their goals through expert advice and insight.Your OpportunityWe are seeking a highly motivated and organized individual to join our Wealth Management team as a Wealth Coordinator. In this role, you...

  • Merchandise Planning Assistant

    3 days ago

    Port Melbourne, Australia Total Tools Full time

    About the RoleWe are seeking a highly skilled and motivated Assistant Category Manager to join our Merchandise team in Port Melbourne. As a key member of our team, you will provide support in all aspects of planning, analysis, and management of data integrity.Key ResponsibilitiesAssist in the development and execution of category plans to drive business...

  • Executive Assistant

    1 month ago

    Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | Parkville Job type: Ongoing - Full Time Organisation: Department of Transport and Planning **Salary**: $106,534 - $128,897 Occupation: Administration/Secretarial Reference: 5290 **About the Role** The Executive Assistant is responsible for the coordination, monitoring, reporting and information management for the office of the...

  • Planning Assistant

    2 weeks ago

    Melbourne, Victoria, Australia The Just Group Full time

    About The Just GroupWe are a leading retail conglomerate in Australia, comprising 7 iconic brands: Dotti, Jacqui E, Jay Jays, Just Jeans, Peter Alexander, Portmans, and Smiggle. Our mission is to provide exceptional customer experiences through our diverse range of products and services.About the RoleWe are seeking a highly organized and efficient Planning...

  • Planning Assistant

    4 weeks ago

    Melbourne, Australia The Just Group Full time

    **Job no**: 788807 **Work type**: Full time **Location**: Melbourne - Central **Categories**: Planning **About Peter Alexander** - The Peter Alexander experience offers designer sleepwear, loungewear, footwear, home and giftware. From the moment you walk into a Peter Alexander store, it evokes a feeling of laughter and fun. It’s a brand where you feel...

  • Executive Assistant

    4 months ago

    Melbourne, Australia Engage Personnel Full time

    Full-time opportunity - Mid-tier firm located in the CBD - Where every day is different - Competitive salary package Working for a standout mid-tier firm in the CBD! Some great exposure to legal work across Government, Planning and Environment. - **Mid-tier Firm with amazing benefits**: - **Excellent interesting area of law with fantastic operators!**: -...

  • Financial Planning Assistant

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Atlam Group Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Paraplanner to join our dynamic team at Atlam Group. As a Paraplanner, you will play a crucial role in supporting our financial advisors by preparing comprehensive financial plans, conducting research, and ensuring the highest standards of service delivery.Key ResponsibilitiesAssist...

Planning Assistant

3 months ago

MelbourneNaarm, Australia Live Nation Full time

Job Summary:

THE TEAM

Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show. At Ticketmaster Fans come first. We care passionately about our fan's interaction with our sales and service channels and as the world's leading ticketing company, we are committed to setting the standard for a great fan experience. We support and guide fans by delivering exceptional service because live only happens once .

THE JOB

The Planning Assistant role is responsible for ensuring the Customer Service departments across both our internal teams and outsource partner are running at peak efficiency.

The role will monitor and drive real time performance against SLA's across all our contacts channels, making changes and recommendations to react to the changing day to day landscape.

Finally, it will also hold some responsibility for maintaining reports and responding to requests to the planning department from Fan Experience and business stakeholders.

WHAT YOU WILL BE DOING

  • Complete forecasting and scheduling reports
  • Complete daily, weekly and monthly reports
  • Review staffing and take appropriate action as require
  • Complete planning requests emails
  • Monitor and drive real time performance against SLAs
  • Schedule agents off line activities as requested
  • Lease with Management team about any absence or patterns of behaviour concerns.
  • Proactively manage activities on real time basis, optimising call handling capacity and off line activities.
  • Change agent skill sets to react to fluctuating incoming call traffic – Sales and Service.
  • Monitor agent performance to agreed thresholds and escalate instances of high wrap/ outbound/ call avoidance/ non adherence etc to Team Managers.
  • Monitor absence (and communicate to Team Managers), update relevant systems and liaise with the operation to agree amendments to planned activity for the day.
  • Provide intra-day Management Information to operation on Contact Centre performance supported with commentary on variance to plan. (Shrinkage/ Attendance/ AHT/ Forecast deviation etc).
  • Provide accurate ad-hoc reports within agreed deadlines encompassing various elements of contact centre performance.
  • Make recommendations to operational management to improve KPIs.
  • Support other areas of the Planning & general contact centre function.
  • General Planning administration tasks as required . WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
  • Has a good knowledge of Contact Centre processes and practices.
  • Has a good understanding of all Contact Centre Departments including Customer Services, and Client Support .
  • Conducts thorough searches for information when reviewing procedures or problems.
  • Excellent time management skills and a high level of accuracy.
  • Has a good understanding of all Customer Service touch points and contact channels including Phone, Email, Social Media and Helpdesk .
  • Experience of working to tight deadlines and changing pressures.
  • Excellent verbal and written communication skills.
  • Attention to detail. YOU (BEHAVIOURAL SKILLS)
  • A focus on meeting company set KPIs.
  • Motivated by targets and tight deadlines - shows a sense of urgency.
  • Uses initiative and takes a proactive approach to resolve issues.
  • Demonstrates creativity and innovation.
  • Confidence in making decisions.
  • Ability to adapts and react effectively to change.
  • Capable of influencing and negotiating with others.
  • A highly motivated and conscientious individual.
  • Excellent team building skills.
  • Maintains positive working relationships and promotes a positive and friendly culture.
  • A flexible approach to work and shift schedules. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision . We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife . As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-NL1 #TMAU

#LI-Onsite

About Us

Recognized three years in a row by Great Place to Work and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.