Inflight Services Advisor

1 week ago

Melbourne, Victoria, Australia Jetstar Full time

Take an opportunity to work on challenging and exciting initiatives
:

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Fantastic opportunity to grow and diversify your career
:

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Permanent full-time position based at our head office in Collingwood.


Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel.

As we emerge from the pandemic, the outlook for our domestic and international flying is very strong and our teams are excited to welcome our new A321LR Neo's as we continue on our mission to offer all day, every day low fares so more people can fly to more places, more often.


Reporting to the Manager, Cabin Operations, the position of
Inflight Services Advisor is critical in contributing to the development of the Inflight Strategy, as well as undertaking activities to deliver the Inflight Strategy across the Jetstar Airways Cabin Operational areas.


Other responsibilities include:

  • Monitoring operational performance, feedback, resolving issues and developing continuous improvement processes.
  • Complying with safety in the workplace.
  • Reviewing and implementing changes to inflight operational policy and processes to maximise efficiency and maintain a safe work environment.
  • Proactively identifying safety hazards and following correct reporting procedures.
  • Identifying and implementing cost effective processes.
  • Supporting the increase of onboard revenue potential for the JANZ network.
  • Ensuring you maintain a regular presence onboard the aircraft liaising with crew and complete company audits when on duty travel.
  • Maintaining a strong relationship with Jetstar Group Ancillary Revenue team, Service Training Manager, frontline management team to ensure they have a clear understanding on any changes that will affect the frontline team as well as a strong customer/supplier relationship with suppliers
  • Responding to monitor the standard of product and service provided by contract partners as reflected in agreed contractual SLAs with each provider.
  • Monitoring of Inflight reports.

To be successful for this role, you will demonstrate the following attributes:

  • Thorough understanding of cabin operational safety and regulatory environment.
  • Proven ability to plan and manage data from various sources.
  • Proven ability to deliver on improving performance in operational and safety targets.
  • Demonstrated problem solving skills.
  • Computer Literacy. Intermediate understanding of Microsoft office
  • Initiative and personal drive to achieve individual, team and business goals.


The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004.


Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region.

The Group operates a fleet of more than 90 aircraft, including Airbus A320-200, Airbus A321 and Boeing Jetstar's mission is to offer all day, every day low fares to enable more people to fly to more places, more often

Applications close:

Monday the 27th of February 2023

R87063

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