Level 1 Help Desk Analyst

2 weeks ago


Macquarie Park, Australia VetPartners Full time

VetPartners are looking for an experienced Level 1 Help Desk Analyst, to join our friendly and professional team.
-
Hybrid role - with option to work 2 days per week from home and 3 days at our handy Macquarie Park office
-
Work as part of a great team - with a focus on collaboration
-
Support a diverse IT environment as a trusted advisor for our Vet clinics across Australia and NZ
-
Feel valued working with a supportive and encouraging leadership team

Who we are:


VetPartners is a leading operator of Veterinary Clinics in Australia, New Zealand & Singapore, with a diverse IT environment across 270+ locations.

VetPartners operate an independent "Join Us. Stay You." model, providing clinics with a high level of autonomy at site level.

Our engaged and passionate people create the magic in our business, putting clients and patients at the heart of the meaningful work they do.

We do all this for the love of animals and the people that care for them.

About the role:

The Level 1 Help Desk Analyst is a trusted advisor to our clinical teams.

In this varied role you will:

-
Supporting internal clients to solve incidents and action IT requests.
-
Supporting our teams with technical problems, troubleshooting tasks, problem diagnosis, resolution
-
Setup, installation, and configuration of endpoint/server/networking hardware and software
-
Occasional onsite work within the greater Sydney area, as well as coordinating local onsite agents for other locations

About you:

We are looking for an enthusiastic individual, with a strong work ethic who loves learning new technologies, to join our friendly and professional team.

  • As one of our support engineers in Australia, you'll have the ability to work both independently and as part of a remote team
  • You're passionate about customer service and comfortable picking up the phone for a chat
  • You are able to communicate technical terminology in a way that everyone can understand
  • You will become a trusted advisor to our clinics across Australia and New Zealand, building and maintaining strong relationships with a range of stakeholders

To hit the ground running in this role we are looking for an excellent communicator who also has:

  • 1+ Years' Experience an IT Support Role
  • A good general knowledge of technical infrastructure from desktop to firewall and cloud
  • Experience in Telephony (onpremise and hosted) and Service ticket systems and handling
  • Excellent communication skills written and verbal
  • Attention to detail and excellent customer service
  • Permanent right to work in Australia
  • Previous experience at a Managed Service Provider would be advantageous
**If this sounds like you, and your experience aligns with what we are looking for, we would love to hear from you
  • Service Desk Analyst

    2 weeks ago


    Macquarie Park, Australia Spark Recruitment Full time

    Job details:Posted10 February 2023SalaryAU$ AU$70000 per annumLocationMacquarie ParkJob type PermanentDiscipline InfrastructureReference2159Service Desk Analyst Mixture of Level 1 and 2 support. Internal user base. No on call work Gain exposure to cloud technologies AWS & Azure Up to $75k inc superJoin this growing organisation as their Service Desk Analyst....


  • Macquarie Park, Australia Catholic Healthcare Full time

    **Job Description**: IT Service Desk Analyst - Based at Macquarie Park, short walk from Metro Station - 7 Additional Leave Days Per Year + Not For Profit Salary Packaging - Values-Based Organisation - Growth Industry, great team! If you enjoy helping others, have a “can do” approach and have the ability to solve problems with a smile this could be the...


  • Macquarie Park, Australia Catholic Healthcare Full time

    Job DescriptionIT Service Desk AnalystBased at Macquarie Park, short walk from Metro Station + WFH Options7 Additional Leave Days Per Year + Not For Profit Salary PackagingValues-Based Organisation - Growth Industry, great teamAn exciting and rewarding opportunity has become available to join our large busy IT team.If you enjoy helping others, have a "can...

  • Service Desk Analyst

    4 weeks ago


    Macquarie Park, Australia Healius Full time

    **Date**:15 Mar 2024 **Location**: Sydney, New South Wales, AU, 2113 **Company**:Healius **About the Team** The Healius service desk is a national team of motivated, technical analysts, working at major sites across Australia. They are dedicated to delivering high levels of customer service and satisfaction while building on their technical skills. The...

  • Service Desk Analyst

    2 weeks ago


    Macquarie Park, Australia Healius Full time

    Date:15 Mar 2024Location: Sydney, New South Wales, AU, 2113Company:HealiusAbout the TeamThe Healius service desk is a national team of motivated, technical analysts, working at major sites across Australia. They are dedicated to delivering high levels of customer service and satisfaction while building on their technical skills.The team works in extended...


  • Osborne Park, Australia MedHealth Full time

    Company Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...


  • Sydney Olympic Park, Australia Royal Agricultural Society of NSW Full time

    2023 Sydney Royal Easter Show - Located close to public transport - Get hands on experience in major events We are currently recruiting for an Events Help Desk Officer to liaise and provide administration support to our internal teams in the lead up to and during the Sydney Royal Easter Show. **About the Role** This role requires a strong focus on...

  • Service Desk Analyst

    2 weeks ago


    Norwest Business Park, Australia INTELLIWORX Managed IT Full time

    About UsINTELLIWORX Managed IT a fast-growing MSP with offices in Sydney, London, Boston and Auckland. We provide our small, mid-tier enterprises and multi-nationals clients design, management and support for their information technology infrastructure.We also have extensive cloud infrastructure that we own and operate around the world. We are currently...

  • Service Desk Analyst

    3 weeks ago


    Sydney Olympic Park, Australia NRMA Motoring & Services Full time

    **About Us** We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. We have exciting and ambitious plans for the future and thanks to our passionate teams at NRMA Parks and Resorts, NRMA Motoring and Membership, NRMA Expeditions, Car Rentals, My Fast Ferry and Fantasea, we're...

  • Service Desk Analyst

    2 weeks ago


    Sydney Olympic Park, Australia NRMA Motoring & Services Full time

    **About Us** We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. We have exciting and ambitious plans for the future and thanks to our passionate teams at NRMA Parks and Resorts, NRMA Motoring and Membership, NRMA Expeditions, Car Rentals, My Fast Ferry and Fantasea, we're...


  • Sydney Olympic Park, New South Wales, Australia Royal Agricultural Society of NSW Full time

    2023 Sydney Royal Easter Show Located close to public transport Get hands on experience in major eventsWe are currently recruiting for an Events Help Desk Officer to liaise and provide administration support to our internal teams in the lead up to and during the Sydney Royal Easter Show.About the RoleThis role requires a strong focus on providing high levels...


  • Melrose Park, Australia Redwolf + Rosch Full time

    Client focused company supporting women in tech/STEM - Attractive salary package dependant on skills and experience - Melrose Park, Adelaide Contribute to a reputable company in this critical role, supporting, and developing solutions for technical support while delivering the highest standard of customer care. - Client-focused company supporting women in...

  • Service Desk Analyst

    2 weeks ago


    Sydney Olympic Park, New South Wales, Australia NRMA Motoring & Services Full time

    About UsWe're one of Australia's most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. We have exciting and ambitious plans for the future and thanks to our passionate teams at NRMA Parks and Resorts, NRMA Motoring and Membership, NRMA Expeditions, Car Rentals, My Fast Ferry and Fantasea, we're on our way...

  • Help Desk Support

    3 weeks ago


    Wetherill Park, Australia GJ Technology Solutions Pty Ltd Full time

    Level 1 Helpdesk Technician **Responsibilities**: * - Act as the first point of contact for all incidents, service requests and incident resolutions - Log all incidents and service requests into the helpdesk system - Troubleshoot hardware and software issues related to Windows 10/11, Microsoft Office 365, and mobile devices - Provide basic administration of...

  • Service Desk Analyst

    3 weeks ago


    Norwest Business Park, Australia Accucom Systems Integration Pty Ltd Full time

    **Grow and develop alongside Accucom, developing Industry relevant skills and technologies**: - **Support key technologies for clients, focussing on Desktop Support, Office 365, and Server Storage**: - **Norwest location**: - **Previous MSP experience essential** **Role Description**: The selected Service Desk Analyst will be expected to provide highly...

  • Technical Analyst

    4 weeks ago


    Macquarie Park, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Technology is the backbone of our business....


  • Macquarie Park, Australia NextSense Full time

    Posted: 08/02/2024 Closing Date: 07/03/2024 Job Type: Temporary Location: Macquarie Job Category: Information Systems and Technology **Our Purpose and Ambition** NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to...


  • Macquarie Park, Australia People Intelligence Full time

    You will be working for a well-established, global leasing company with offices in Macquarie Park, Sydney, that specialises in providing a range of leasing finance solutions for companies of all sizes looking to finance their IT equipment. You will be working in a small, dynamic and fast-paced office. You will be responsible for credit/financial analysis,...

  • Senior Data Analyst

    2 days ago


    Macquarie Park, Australia Metcash Full time

    Joining the Metcash Family  At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.  Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea...

  • Financial Analyst

    2 weeks ago


    Macquarie Park, Australia Metcash Full time

    At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support. Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop...