Continuous Improvement Analyst

2 weeks ago

Wantirna South, Victoria, Australia Knox City Council Full time

Job no: 495016

Work type:
Permanent Full-time

Location:
Knox Civic Centre

Categories:
Information Technology

Your new role:

We have an exciting opportunity for a Continuous Improvement Analyst to join our Strategy and Transformation team.

Reporting to the Head of Business Improvement, the Continuous Improvement Analyst is responsible to deliver process and service improvements, and foster a culture of continuous improvement.

Working collaboratively with Business Improvement team, Customer Experience team, and key stakeholders across the organisation, this role identifies, facilitates and delivers continuous improvement projects to realise agreed business and customer benefits.


The Continuous Improvement Analyst also develops tools, templates and guidelines to facilitate continuous improvement and coordinates and fosters an internal community of practice of continuous improvement practitioners, to enhance impacts and ensure consistency in prioritisation and delivery of improvement projects.

This is a Band 6 classified role, remuneration will be $92, $101, depending on experience) plus superannuation in accordance with the Superannuation Guarantee.

What you will need to thrive:

The key selection criteria for this role are:

  • Experience leading the development of a customer-centric continuous improvement methodology, capability and practice in a service organisation
  • Proven ability to identify improvement opportunities for all new and existing services and processes
  • Ability to define and agree benefits realisation aligned to process and service improvement
  • Ability to activate and facilitate a community of practice of continuous improvement officers from across the organisation
  • Ability to facilitate training to uplift continuous improvement capability across the organisation
  • Highly developed written and verbal communication in particular eliciting process and service information from key stakeholders, report writing and facilitating training.
  • Highly developed facilitation and stakeholder engagement skills is essential.


Please provide a resume and brief cover letter addressing the 'what you need to thrive' section from the to outline how your experience and skills relate to the role.

To view a copy of the please visit our Knox City Council Careers Page.

Why Us:

At Knox, making a difference to others and our community is at the heart of everything we do. We are inspired by empowering our community inside and out to thrive and prosper through living our values. We support hybrid and flexible working and embrace diverse and inclusive environments.

We succeed by recruiting for excellence through investing in our people, encouraging their unique talents and supporting them to bring their whole selves to work.


We believe in our people and provide a supportive, driven and inclusive culture we are proud of, that focuses on wellbeing.


Beyond that, we also offer:
- accrued days off for full time employees;
- growth and learning opportunities;
- career development;
- reward and recognition programs; and,
- a supportive Employee Assistance Program.

To view the inherent requirements for this position please see attachment below.

  • Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse._


Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.


Advertised: 22 Aug 2023 AUS Eastern Standard Time

Applications close: 06 Sep 2023 AUS Eastern Standard Time

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