Teaching Quality Manager

2 weeks ago


Sydney, New South Wales, Australia British Council Full time
Teaching Quality Manager (Australia)

Date:7 Oct 2023

Location:
Sydney, East Asia, AU

Company:
British Council

Teaching Quality Manager, English Online (Australia-based)

100% remote working supporting the delivery of online learning products

About the British Council:

The British Council is the UK's international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries.

We do this by making a positive contribution to the UK and the countries we work with - changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society.

Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications.

Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Role Purpose:

To support and empower English Online teachers to provide quality online teaching.

To provide first level pedagogic support to a cohort of online teachers.

To support the Teaching Operations Lead & Academic Excellence Lead with academic management.

To test, monitor and evaluate all new product developments that relate to the online classroom.

Context:

The English Online business runs three teaching products that form part of the adult portfolio of online products. _English Online subscription_ is a premium teaching product aimed at adults learning English at any level. _English for Work_ is a premium economy teaching product with a greater emphasis on asynchronous learning. _IELTS Coach_ is a fully customisable course that prepares students for IELTS through group and private classes.

_English Online Self-Study_ is a self-access course which offers social and work themes as well as Live25 language webinars to students.


These products provide a premium online experience supported by highly trained and effective teachers, demonstrating clear learning outcomes and fostering a global community and support network of learners and teachers.


Main Accountabilities:

The main focus is supporting and managing teachers to delivering quality online teaching and effective learning of English.

This includes:

  • Supporting the Teaching Operations Lead in recruitment and selection of online teachers
  • Onboarding new teachers and conducting teacher needs analyses
  • Delivering ongoing product orientation and training to teachers
  • Regular observation of classes, monitoring teaching quality and student experience
  • Leading a large cohort of teachers and motivating them to be brand ambassadors
  • Acting as a role model for good classroom practice by encouraging teachers to observe you teaching and doing demonstration lessons
  • Routinely monitoring developments in online teaching pedagogy and practice and bringing these to the attention of teachers through presentations and practical sessions
  • Dealing with lastminute scheduling changes, unplanned absences and other logístical elements
  • Implementing procedures and practices to aid teacher retention
  • Contributing to the evaluation and improvement of the classroom experience to meet students' needs, by actively working as a member of the English Online Teaching Delivery team
  • Working closely with the Sales and Customer Service team to deal with academic enquiries or complaints, ensuring teachers are fully briefed and consulted where appropriate

Additional job details:

This is a full-time post.

The post holder will work 100% online.

The post holder will work a fixed working week. You must be available to work Mondays-Fridays 22:00-06:00
UK time (including lunch break).

The post holder will not have a regular teaching timetable but will be required to substitute at short notice.

About You

Essential requirements for the role:

  • Undergraduate degree
  • TEFL-Q qualification (Diplomalevel EFL/TESOL), or equivalent as recognised by the British Council.
  • 4 years postdiploma i.e. DELTA/Trinity Diploma TESOL teaching experience
  • Extensive knowledge and experience in online teacher training
  • Experience managing EFL teachers remotely
  • Experience working with hourlypaid teachers and/or nonpermanent workers
  • Experience teaching adults General and Business English and IELTS preparation (800+ hours)

Desirable requirements:

  • Relevant IH Certificate / Diploma in ELT Management, or similar.
  • Relevant Masters
  • Experience in accessibility of online teaching products
  • Experience working online with students with AEN
  • Experience delivering presentations/webinars for ELT conferences
A connected and trusted UK in a more connected and trusted world.

Equality, Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We s
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