Current jobs related to IT Officer - Sydney, New South Wales - Allen & Overy

  • Chief Data Officer

    2 weeks ago

    Sydney, New South Wales, Australia Latitude IT Full time

    Lead Data Strategy and Drive InnovationLatitude IT is seeking a seasoned data leader to drive innovation and excellence in data management. As the Head of Data, you will play a pivotal role in shaping and executing a forward-thinking data strategy that aligns with the company's goals and objectives.Key Responsibilities:Develop and Implement Data Strategy:...

  • Legal Counsel

    4 days ago

    Sydney, New South Wales, Australia Brennan IT Full time

    About Brennan ITBrennan IT is a leading Australian-owned systems integrator, committed to delivering exceptional results through an open and diverse culture that values performance.Our team is empowered to bring new ideas to the table and see them thrive, creating a collaborative and supportive environment that fosters growth and innovation.The RoleWe are...

  • Software Development Innovator

    3 weeks ago

    Sydney, New South Wales, Australia Palo It Full time

    About the RoleYou will be part of a high-performing engineering team at Palo IT, a global innovation consultancy and Agile software development company. We are dedicated to helping organizations embrace technology as a force for good.We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture...

  • Full-stack Developer

    3 weeks ago

    Sydney, New South Wales, Australia Palo IT Full time

    About UsPALO IT is a global innovation consultancy and Agile software development company dedicated to helping organizations leverage technology for positive impact.We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future.We are a community of innovators, designers, and...

  • Software Development Innovator

    2 weeks ago

    Sydney, New South Wales, Australia Palo It Full time

    {"About the Role": "About the RoleYou will be part of a high-performing engineering team at Palo IT, a global innovation consultancy and Agile software development company. We are dedicated to helping organizations embrace technology as a force for good.As a Software Development Innovator, you will use your talents in software development, design thinking,...

  • Power Platform Solutions Architect

    2 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    Power Platform Developer Job DescriptionWe are seeking a skilled Power Platform Developer to join our team at Zone IT Solutions. As a Power Platform Developer, you will be responsible for designing, developing, and maintaining Power Apps, Power Automate, and Power BI solutions for our clients.Key Responsibilities:Design and develop Power Apps canvas and...

  • IT Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are seeking a dedicated and skilled IT Support Specialist to join our team at Zone IT Solutions. As a key member of our technical support team, you will be responsible for providing expert technical assistance and support to our clients, ensuring their IT equipment and systems are functioning properly.**Key Responsibilities:**Provide technical support and...

  • Power Platform Solutions Architect

    3 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are currently hiring a Power Platform Developer to join our team at Zone IT Solutions. As a Power Platform Developer, you will be responsible for designing, developing, and maintaining Power Apps, Power Automate, and Power BI solutions for our clients.**Key Responsibilities:**Design and develop Power Apps canvas and model-driven apps to meet client...

  • Sales Marketing Campaign Manager

    3 weeks ago

    Sydney, New South Wales, Australia She Runs It Full time

    About the RoleWe are seeking a highly skilled Sales Marketing Campaign Manager to join our team at She Runs It. As a key member of our marketing team, you will be responsible for developing and executing vertical marketing and campaign strategies that drive engagement and increase deal velocity.Key ResponsibilitiesWork with Strategic Key Account leads and...

  • SAP CRM Functional Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are seeking a skilled SAP CRM Functional Consultant to join our team at Zone IT Solutions. As a leading recruitment company, we specialize in ERP and IT services. Our client in Sydney requires a consultant with strong technical and functional skills in SAP CRM. The ideal candidate will have at least 5+ years of experience in SAP CRM, with a proven track...

  • Ab Initio Developer

    2 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are seeking an experienced Ab Initio Developer to join our team at Zone IT Solutions. As a key member of our data integration project, you will work closely with our clients to deliver high-quality solutions. Your expertise in Ab Initio ETL and data analysis tools will be essential in driving project success. Key responsibilities include: * Developing...

  • SAP BPC Implementation Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    About the RoleWe are seeking a highly skilled SAP BPC Consultant to join our team at Zone IT Solutions. As a BPC Consultant, you will be responsible for delivering planning and consolidation solutions using SAP Business Planning and Consolidation (BPC) software.Key ResponsibilitiesDesign, build, and test BPC solutions to meet client requirements.Configure...

  • Salesforce Business Operations Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are seeking a highly skilled Salesforce Administrator to join our team at Zone IT Solutions, a leading recruitment company specializing in Digital, ERP, and IT Services. About the Role: As a Salesforce Administrator, you will be responsible for translating business requirements into technical solutions, ensuring seamless integration with our clients'...

  • Business Process Optimization Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Clicks IT Recruitment Full time

    This opportunity will require you to be in the office for a significant amount of time, working closely with the organization to improve its efficiency and effectiveness.**Business Process Analyst Role**6-month contract with potential to extend, providing a stable and secure work environment.As the Process Analyst, you will play a crucial role in analyzing...

  • Ab Initio Developer

    3 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are currently seeking experienced Ab Initio Developers to join our team at Zone IT Solutions. As a leading recruitment company specializing in Digital, ERP, and IT Services, we are looking for talented individuals to work on challenging data integration projects for our clients.Key Responsibilities:Minimum of 3 years of experience in Ab Initio development...

  • Salesforce Vlocity Implementation Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    About the RoleWe are seeking an experienced Salesforce Vlocity professional to join our team in Sydney/Melbourne for a large-scale project with a global IT service leader.Key ResponsibilitiesLead the implementation of Salesforce Vlocity solutions for clients in the Communications IndustryDesign and develop technical solutions using Vlocity CPQ, EPC, and...

  • SAP FSCD Implementation Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    About the RoleWe are seeking an experienced SAP FSCD Consultant to join our team at Zone IT Solutions. As a leading recruitment company specializing in ERP and IT services, we offer flexible and collaborative solutions to organizations requiring IT expertise.Key ResponsibilitiesMinimum of 5 years of experience in SAP FSCD moduleStrong expertise in...

  • Data Architect

    2 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    About the RoleWe are seeking a highly skilled Data Engineer to join our team in Sydney. As a key member of our IT service leader, you will be responsible for designing, building, and maintaining data architectures, including databases and processing systems.Key ResponsibilitiesDesign and implement data architectures to meet business requirementsAcquire and...

  • Release Manager

    3 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are seeking a skilled professional to manage and coordinate software releases, ensuring smooth and timely delivery of high-quality software products.Proven experience in software development environments, with a strong understanding of software release processes and best practices. Experience in managing complex release schedules and coordinating...

  • Business Development Manager

    2 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    About the RoleWe are seeking a highly motivated and experienced Business Development Manager to join our team at Zone IT Solutions. As a key member of our Recruitment practice, you will play a crucial role in driving growth and expansion through strategic client relationships and recruitment initiatives.Key ResponsibilitiesBuild and maintain strong...

IT Officer

4 months ago

Sydney, New South Wales, Australia Allen & Overy Full time
Allen & Overy is a leading international legal practice in 40+ major cities worldwide. Our vision is to be the most successful of the emerging 'global elite' of international law firms.

Since the opening of offices in Sydney and Perth in early 2010, Allen & Overy Australia has shown remarkable growth.

This growth extends beyond our core business of law, to include shared services professionals such as those undertaking roles as Legal PA's, Business Services, Business Development & Marketing, Human Resources, Know-How & Training, Finance and Information Technology.


  • IT Service Management Support provides Allen & Overy with an initial point of contact for providing first and second line resolution for IT support calls, requests and reporting. The team manages requests for new services and liaises with other areas of IT to resolve issues with existing systems and hardware.
    Role Purpose

The IT Officer is responsible for handling requests and providing operational first and second line IT technical support to all customers within Allen & Overy, but predominantly for Australian offices.

Resolve incidents wherever possible at first point of contact within the agreed operational framework of policies and processes, minimising impact to the customer whilst providing excellent customer service.


Key Relationships

  • Work closely with IT Support Manager / Senior IT Officers to deliver an efficient and effective service
  • Interacting with internal customers and external clients to deliver appropriate levels of service; prioritising accordingly
The role holder is expected to consider Information Security in all aspects of their role.

A clear and demonstrable understanding of all aspects of Information Security is required along with the ability to promote awareness and encourage compliance with Information Security principles.

The role holder is required to complete the annual Information Security awareness training within the given timeframe.
Skills

  • Clear verbal and communication skills with the ability to explain technical instructions in a nontechnical way
  • An enthusiasm and passion for excellent customer service. Ability to promote technology within the firm, using business friendly language, and seek out opportunities with tangible business benefits
  • Ability to work in a team environment to achieve service levels as a group and individually
  • Ability to work on own initiative, prioritise and manage workload effectively, often under pressure
  • Take personal responsibility to keep up to date with new technologies, systems and solutions
  • Ability to think logically, analyse situations, solve problems
  • Awareness of businesscritical incidents, and their potential implications for the business
  • Ability to develop good working relationships across the breadth of the IT function and effectively share knowledge between individuals and teams to contribute to overall effectiveness of project and service improvement work.
  • Selfmotivated, selfstarter, who will undertake all activities to the highest professional standards
***
Knowledge

  • Knowledge of Service Desk operations, to include a good knowledge of IT best practice, industry trends and customer service
  • Proven experience in a customer facing role. Proven experience within an IT Support / Service Desk environment
  • Experience with Microsoft products (Office/OS) Qualifications
  • Accreditation in relevant technologies (Microsoft/Cisco etc.)
  • ITIL V.3 Foundation (Optional)

Duties and Responsibilities

Service Support

  • To maintain an effective working knowledge of incident resolution across all areas of IT Support in order to maximise customer service and call resolution
  • End to end ownership of incidents monitoring calls passed to support teams
  • Ensure accurate and timely updates are maintained in the Incident Management System, no call should be more than 21 days old without a regular update every 10 days
  • Receive and handle requests for support following agreed procedures
  • Promptly allocates calls/requests as appropriate
  • Maintains relevant records and documentation

Infrastructure and Application Support

  • Carries out agreed operational and specified maintenance procedures of a routine nature
  • Monitor routine operations and initiates corrective action if processes fail

Service Delivery

  • Take responsibility for the resolution of incidents ensuring 1st and 2nd line resolution is achieved, within agreed SLAs
  • Meet all OLA Service activity targets in line with performance targets defined for the technology service
  • Ensure that requests are properly logged, assigned, tracked and responded to in a timely manner and according to agreed standards and procedures. Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays
  • Manage all calls accurately using the BMC (Service Desk) call logging system
  • To be flexible with hours in order to fully su