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Contact Centre Consultants

3 months ago

Burpengary, Queensland, Australia Belgravia Leisure Full time

The Role

At Belgravia Leisure we know we are in the "Era of the Customer" and recognise that customer experience has evolved significantly. Customers are smarter, better informed with more options, and more critical about the experience they receive, expecting it to be right the first time, every time. This is a great opportunity to meet and exceed customer expectations, winning over new customers and increasing customer loyalty.

We are looking for passionate contact centre consultants who are prepared to put the customer at the centre of everything they do by delivering exceptional service, promoting our brand and services to potential and existing customers. We are looking for a Casual representatives who have flexible availability to work weekdays and weekends. Minimum 10 hours per week .

Duties and responsibilities include

Inbound and outbound customer communication through phone, email, social platforms, SMS Provide excellent customer service, by responding to customers' needs or concerns and ensure the quality of service meets agreed customer service standards Engaging with customers and promoting our services Supporting venues with setting and managing appointments Develop positive relationships with customers to provide the best customer experience

Essential qualification requirement

Level 2 First Aid Current CPR Blue Card Working with Children's Check (Employee status) National Police check upon on-boarding