Team Leader, Superannuation Complaints
1 week ago
About US
UniSuper is a place for people who want to make a difference in their work and the world.
As one of Australia's largest super funds you will join an inclusive team of passionate people focused on creating a great retirement outcome for our members.
You will be empowered to grow your career and contribute from day one in an organisation that supports your mental, physical, and financial wellbeing.
We offer an impressive range of benefits including:
- 3 days over Christmas and 3 days 'Community and Culture' leave allowing you to celebrate and contribute to things that are important to you outside of work
- The opportunity to choose between 17% and 11% superannuation
- Exceptional parental leave
The opportunity
Within this highly impactful leadership role you will be responsible for the day-to-day operations and people management of the team.
You will lead the team to deliver customer complaint responses within the regulatory guidance framework (RG271) and ensure that all complaints are recorded appropriately.
As an experienced Team Leader, ideally within superannuation, you will focus on consultant development and provide support to the team through coaching, mentoring, running team meetings, training, performance reviews & appraisals.
This role involves educating the wider business on the feedback received from complainants and leading the charge in implementing necessary improvements.
About you
We are looking for an individual who has worked in fast moving transformational environments and is comfortable working with a degree of ambiguity.
You are a passionate leader with an obsession to support, inspire and coach your team to achieve their best.In addition, you should ideally be able to demonstrate:
- Strong leadership experience within financial services, ideally superannuation
- Experience working within the regulatory guidance framework (RG271)
- Extensive experience in training, coaching, motivating and providing constructive feedback
- Exceptional communication skills, both verbal and written and with the ability to build strong relationships across an organisation
- Facilitation experience with the ability to run meetings and workshops
- Experience working in an everchanging environment where it is imperative to use initiative and problem solve
- We're passionate about knowledge and sharing it amongst our members and our employees, therefore we believe that a balance of working from home and time in office is the best way to collaborate and build relationships with your colleagues. We ask you to be able to commit to 60% of your time in office. _
-
Complaints Officer
1 week ago
Melbourne, Victoria, Australia Talent International Full timeJob Details:LocationMelbourneSalaryNegotiableJob TypeFull TimeRefBBBH100257_ ContactDaniel CliffordPostedabout 5 hours agoThe Client and Role:We are currently working with a global financial services organisation that requires multiple Complaints Officers with experience in the superannuation industry for a short-term engagement. As the Complaints Officer...
-
Team Leader, Incidents
2 weeks ago
Melbourne, Victoria, Australia Iress Limited Full timeSee yourself being part of a large, transformational change? This could be the role for youAt Iress, we make things happenWe believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people...
-
Complaints Resolution Officer
1 week ago
Melbourne, Victoria, Australia Cbus Full timeComplaints Resolution OfficerAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been...
-
Complaints Resolution Officer
1 week ago
Melbourne, Victoria, Australia EFinancialCareers Ltd. Full timeAbout Cbus Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds.For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry.As an award-winning fund we've been recognised for the benefits...
-
Complaints Resolution Officer
1 week ago
Melbourne, Victoria, Australia eFinancialCareers Ltd. Full timeAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...
-
Complaints Resolution Officer
1 week ago
Melbourne, Victoria, Australia eFinancialCareers Ltd. Full timeAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...
-
Policy Manager
1 week ago
Melbourne, Victoria, Australia Australian Financial Complaints Authority Full timePolicy Manager - Regulatory, Policy and Research Add expected salary to your profile for insights As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses.We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or...
-
Complaints Officer
2 weeks ago
Melbourne, Victoria, Australia Mercer Full timeComplaints OfficerWhat can you expect?What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a "people first" culture. This means that great performers are greatly rewarded. We pride ourselves on providing outstanding career...
-
Policy Manager
1 week ago
Melbourne, Victoria, Australia Australian Financial Complaints Authority Full timePolicy Manager - Regulatory, Policy and ResearchAdd expected salary to your profile for insightsAs a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or...
-
Complaints Consultant
1 week ago
Melbourne, Victoria, Australia UniSuper Full time17% super / 26 days leave / personal development budget and more:Super Fund of the Year 2023:- Great Place to Work certifiedAbout USUniSuper is a place for people who want to make a difference in their work and the world. As one of Australia's largest super funds you will join an inclusive team of passionate people focused on creating a great retirement...
-
Complaints Officer
1 week ago
Melbourne, Victoria, Australia Link Group Full timeOverviewInvestigate and coordinate complaints activity, providing a robust and transparent complaints process that will improve member experience and enable mutually satisfactory outcomes.Identify any permanent corrective actions and make recommendations where possible to reduce business risk and eliminate repeat activity.Key Accountabilities and Main...
-
Compensation Complaints Resolution Officer
3 days ago
Melbourne, Victoria, Australia Cbus Full timeAbout Cbus Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...
-
Compensation Complaints Resolution Officer
2 weeks ago
Melbourne, Victoria, Australia Cbus Full timeCompensation Complaints Resolution OfficerAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning...
-
Compensation Complaints Resolution Officer
1 week ago
Melbourne, Victoria, Australia eFinancialCareers Ltd. Full timeCompensation Complaints Resolution OfficerCompensation Complaints Resolution OfficerCbusMelbourne, AustraliaCompensation Complaints Resolution OfficerCbusMelbourne, AustraliaPosted 1 day agoPermanentCompetitiveCompensation Complaints Resolution OfficerAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation...
-
Compensation Complaints Resolution Officer
2 weeks ago
Melbourne, Victoria, Australia eFinancialCareers Ltd. Full timeCompensation Complaints Resolution Officer Compensation Complaints Resolution Officer Cbus Melbourne, Australia Compensation Complaints Resolution Officer Cbus Melbourne, Australia Posted 1 day ago Permanent Competitive Compensation Complaints Resolution Officer About CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful...
-
Compensation Complaints Resolution Officer
1 week ago
Melbourne, Victoria, Australia EFinancialCareers Ltd. Full timeCompensation Complaints Resolution Officer Compensation Complaints Resolution Officer Cbus Melbourne, Australia Compensation Complaints Resolution Officer Cbus Melbourne, Australia Posted 1 day ago Permanent Competitive Compensation Complaints Resolution Officer About Cbus Created by workers, for workers, Cbus Super is one of Australia's most successful...
-
Senior Manager
2 weeks ago
Melbourne, Victoria, Australia Australian Financial Complaints Authority Full timeAt AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund or financial firm.As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard...
-
Senior Manager
1 week ago
Melbourne, Victoria, Australia Australian Financial Complaints Authority Full timeAt AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund or financial firm.As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses.We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard...
-
Complaints Early Resolutions Officer
1 week ago
Melbourne, Victoria, Australia Link Group Full timeOverviewAs a Complaints Early Resolutions Officer, you will be responsible for: investigating, resolving and providing high quality responses to escalated customer complaints within 5 working days of receipt.The role identifies systemic and material issues and contributes to operational process improvements in order to drive improved member and employer...
-
Team Leader
2 weeks ago
Melbourne, Victoria, Australia Cambelltown City Council Full timeTeam Leader Development & Environmental Compliance Permanent full-time, 35 hours per week Salary from $1, $2,157.40 per week + 11% Superannuation Flexible work conditions & exciting career development opportunities About us: We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for...