Student Adviser

1 week ago

Melbourne, Victoria, Australia Deakin University Full time

Job no: 533453

Work type:
Full-time

Location:
Melbourne - Burwood

Categories:
Student Services

  • Based at our Melbourne, Burwood Campus
  • Fulltime and Continuing (Flexispan)
  • HEW 5 $74,148 $83, % Superannuation


Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Campus.

We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.


Your key responsibilities will include:

  • Create practical, simple and accessible solutions to student enquiries and problems after considering multiple perspectives
  • Consult with available sources to gather relevant information on student services and seek the expertise and advice of other people as appropriate
  • Contribute feedback and suggestions and identify situations in which change is needed to improve student services policy and practice
  • Recognise the importance of teamwork and of effective communication amongst team members and build rapport within immediate team in ways that are respectful and inclusive of others
  • Clarify expectations and respond promptly to student requests, queries, or complaints to ensure student needs are met to agreed standards and timelines
  • Provide advice to students and make appropriate referrals to other areas of the University
  • Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships
  • Present information in a clear, structured, concise and tailored way by focusing on key messages and check that messages are understood and meet audience needs

To be successful, you'll have:

  • Completion of a Degree without subsequent relevant work experience; or
  • A combination of relevant work experience and/or education and training
  • Experience in a highvolume frontline customer service environment and broad knowledge in administrative fields
  • Experience using multiple systems

Applications for this position close on Monday 30th January at 11:59pm.

SPECIAL REQUIREMENTS

  • Working with Children Check (refer to Recruitment Procedure)
  • Infrequent work outside business hours is required
  • Flexible Ordinary Hours Span (10.15am to 7.00pm) Monday am to 7.00pm Tuesday, Wednesday and Thursday am to 7.00pm, Saturday and 10.00am to 2.00pm

Please submit your updated resume and a short cover letter outlining your skills and experience for this role.

Are You Ready?
Deakin is a Victorian university with a global impact.

We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.


We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers.

We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.


Advertised: 19 Jan 2023 AUS Eastern Daylight Time

Applications close: 30 Jan 2023 AUS Eastern Daylight Time

  • Student Adviser

    1 week ago

    Melbourne, Victoria, Australia Deakin University Full time

    Job no: 539016Work type: Full-timeLocation: Melbourne - BurwoodCategories: Student Services Based at our Melbourne, Burwood Campus Fulltime and fixed term until June 202 HEW 5 $74,148 $83, % SuperannuationFounded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong...

  • Student Adviser

    1 week ago

    Melbourne, Victoria, Australia Deakin University Full time

    Job no: 539160Work type: Full-timeLocation: Melbourne - BurwoodCategories: Student Services Based at our Melbourne, Burwood Campus 2 Fixed term, full time roles HEW 5 $74,148 $83, % SuperannuationFounded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront,...

  • Student Adviser

    1 week ago

    Melbourne, Victoria, Australia Deakin University Full time

    Job no: 539014Work type: Full-timeLocation: Melbourne - BurwoodCategories: Student Services Based at our Melbourne, Burwood Campus Fulltime and fixed term until 10 November 202 HEW 5 $74,148 $83, % SuperannuationThe Student Adviser will provide advice and support administration services that improves the student experience and engages our students to...

  • International Student Adviser

    1 week ago

    Melbourne, Victoria, Australia Swinburne Full time

    Student Admin and Library Services Ongoing, full time position based at our Hawthorn campus Attractive HEW 6 salary + 17% superannuation About the Role An exciting opportunity has opened at Swinburne University for an experienced professional as an International Student Adviser within the International Student Advisory & Support (ISA&S) team. The...

  • Student Success Adviser

    1 week ago

    Melbourne, Victoria, Australia Kaplan Australia Full time

    Be part of the journey leading an established pathway college:26 days' holiday including 1 for your birthday:- 12-month fixed term contract based in Melbourne:Contribute to the success of the expansion of the University of Adelaide College Melbourne CampusIt is an exciting time to join our team and see Kaplan International and The University of Adelaide...

  • Student Success Adviser

    1 week ago

    Melbourne, Victoria, Australia Kaplan Australia Full time

    Be part of the journey leading an established pathway college:26 days' holiday including 1 for your birthday:- 12 month fixed term contract based in Melbourne:Contribute to the success of the expansion of the University of Adelaide College Melbourne Campus**Role:We are looking for a Student Success Adviser to ensure a smooth integration of different student...

  • Student Success Adviser

    1 week ago

    Melbourne, Victoria, Australia Melbourne Business School Full time

    Join at an exciting time of growth & expansion for the School:Full-time, permanent position based in Carlton with flexible work options:- Newly created customer service role in high pace environmentAbout UsAt Melbourne Business School (MBS) our purpose is to unleash ideas and leaders for a sustainable future. Our vision is to be among the top-ranked...

  • International Student Adviser

    1 week ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    An exciting opportunity has opened at Swinburne University for an experienced professional as an International Student Adviser within the International Student Advisory & Support (ISA&S) team.The ISA&S team ensures that Swinburne meets its legislative welfare, safety, and support obligations under the ESOS Act, 2007, The National Code of Practice, the...

  • International Student Adviser

    1 week ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    An exciting opportunity has opened at Swinburne University for an experienced professional as an International Student Adviser within the International Student Advisory & Support (ISA&S) team.The ISA&S team ensures that Swinburne meets its legislative welfare, safety and support obligations under the ESOS Act, 2007, The National Code of Practice, the...

  • Student Services Adviser

    1 week ago

    Melbourne, Victoria, Australia Online Education Services Full time

    About Online Education Services (OES)OES is made up of extraordinary people. Passionate, self-starters who get excited when they're challenged to solve problems. Our vision is to be the world's most impactful enabler of online education. We create, develop and enable immersive learning experiences in partnership with universities all around the world to help...

  • Student Services Adviser

    1 week ago

    Melbourne, Victoria, Australia Online Education Services Full time

    About Online Education Services (OES)OES is made up of extraordinary people. Passionate, self-starters who get excited when they're challenged to solve problems. Our vision is to be the world's most impactful enabler of online education. We create, develop and enable immersive learning experiences in partnership with universities all around the world to help...

  • Student Recruitment Adviser

    1 week ago

    Melbourne, Victoria, Australia La Trobe University Full time

    Work type:Fixed Term Full-Time, Fixed-Term opportunity for 12 months Based at La Trobe University's Melbourne, Bundoora campus Work with inspiring people who are driven to make a differenceAbout the positionThe Student Recruitment Adviser (Undergraduate) is responsible for developing and coordinating key sales initiatives on behalf of the University to...

  • International Student Adviser

    1 week ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    MessagesTo proceed, please enable JavaScript in your internet browser. After enabling JavaScript, you will need to close and re-open this browser window. Student Admin and Library Services Ongoing, full time position based at our Hawthorn campus Attractive HEW 6 salary + 17% superannuation About the Role An exciting opportunity has opened at Swinburne...

  • Student Adviser

    1 week ago

    Melbourne, Victoria, Australia Deakin University Full time

    Job no: 533721Work type: Full-timeLocation: Melbourne - BurwoodCategories: Student Services Based at our Melbourne, Burwood Campus Fulltime and Fixed Term until 8th September 202 HEW 5 $74,148 $83, % SuperannuationFounded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds,...

  • Student Advisor

    1 week ago

    Melbourne, Victoria, Australia ILSC Education Group Full time

    STUDENT ADVISORJOB DESCRIPTION(Full time - Melbourne)Title: Student Advisor, ILSC & Greystone College Melbourne (Full-time)Start date: ImmediateReport to: Student Advisor Manager, MelbourneILSC & Greystone College Melbourne, part of the ILSC Education Group, is a private college located in the heart of CBD. We provide English language training as well as and...

  • Student Success Advisor

    1 week ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    The Student Engagement team at Swinburne University of Technology are looking for a Student Success Advisor to join their teamAs the Student Success Advisor, you will be responsible for assisting students in adapting to and succeeding in tertiary study. Working as part of a wider team, you will have the opportunity to coach, advise and monitor students to...

  • Student Success Advisor

    1 week ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    The Student Engagement team at Swinburne University of Technology are looking for a Student Success Advisor to join their teamThe Student Success Advisor is responsible for assisting students in adapting to and succeeding in tertiary study. Working as part of a wider team, the successful applicant will coach, advise and monitor students to help them complete...

  • Student Counsellor

    1 week ago

    Melbourne, Victoria, Australia Melbourne Institute of Technology Full time

    Position: Student Counsellor & Advocacy OfficerLocation: Melbourne CampusEmployment type: Full-timeAward: Educational Services (Post-Secondary Education) Award 2020Melbourne Institute of Technology (MIT) is a leading Private institute of Higher Education withcampuses in Melbourne and Sydney. We provide IT, Networking, Data Analytics, Business,Accounting and...

  • Policy Adviser

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Education Full time

    Are you: A clear thinker with excellent analytical, conceptual thinking and writing skills?* A team player who can build relationships and collaborate to achieve outcomes? Committed to improving Victoria's education system, so that every child and young person receives a great education?Multiple Policy Adviser roles are available in the Education Policy and...

  • Student Coordinator

    1 week ago

    Melbourne, Victoria, Australia Florida Tech Full time

    This position pro-actively recruits and assists students enrolled in the online Behavior Analysis programs (MA and certificate programs) in the School of Behavior Analysis (SoBA). Excellent detail oriented and organizational skills a must. Effective verbal and written communication skills are required. Strong phone skills are required. Customer service...