Software Project Manager

2 weeks ago

Pyrmont, New South Wales, Australia Thomson Reuters Full time

Software Project Manager, Legal Software Solutions

Are you an experienced SaaS project manager working with legal solutions or other B2B software? We are looking for an experienced Software Project Manager to join our Professional Services team and deliver Thomson Reuters Legal Software [HighQ, Legal Tracker] implementation projects.

You will play a crucial role in ensuring successful delivery of our Legal Software solutions, working closely with customers across various industries and cross functional Sales, Customer Success, Support and Product teams, to onboard our customers, develop customer relationships, and ensure their success and satisfaction.

About The Role

As Software Project Manager within our Professional Services team, you will

  • Deliver end to end software implementations for our customers across region.
  • Focus on strong customer relationships and customer satisfaction.
  • Manage and execute software implementation projects, from initiation to project closure
  • Develop and manage detailed project schedules, risk registers and other project documentation to ensure projects stay on track and meet customer requirements
  • Proactively manage risks and issues, and escalate where needed
  • Revenue optimisation by ensuring billable and out of scope work is properly captured, estimated, agreed and billed
  • Have a strong focus on customer satisfaction and contribute to the customer satisfaction KP

About you:
To be successful in the role of Project Software Manager, you will bring the following skills and experience to the role:

  • Experience in managing concurrent software implementation projects
  • Experience within a corporate or legal operations environment highly desirable
  • Understanding of the software development lifecycle
  • Strong stakeholder and customer relationship management skills
  • Commercial and business acumen with strong time management, influence and leadership capability
  • Excellent presentation, interpersonal and communication skills (both oral and written)
  • Strong analytical and problem solving skills particularly the ability to see problems objectively (e.g.: from customers' viewpoint)

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
  • Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-NT1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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