Lead Service Designer

1 week ago

Sydney, New South Wales, Australia Optus Full time

Lead Service Designer:

Date:13-Mar-2023

Location:
Sydney (Macquarie Park HQ), Australia

Company:
Singtel Group

So, why Optus?
At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.


We're looking for a superstar Lead Service Designer to work within one of our digital tribes to deliver and lead digital experiences that are simple, effective, personal and exciting for our customers.

You will be managing between 1 and 5 Designers within your project or portfolio. You'll manage their recruitment, personal development and the performance cycle. Proactively mentoring and putting in place practices that encourage mastery of domain skills.

Key responsibilities:

  • Lead the design for a key project or program of work, ensuring the detailed design is consistent with the Optus Digital Design System while also ensuring it strategically makes sense
  • Influence key stakeholder across the organisation on importance of effective customer experience
  • Make customer experience central through every design and effectively measure impact
  • Collaborate with the Product Owner and Product Manager to resolve impediments and identify resourcing needs
  • Delivery outcomes, e.g. working product that meets CX principles and the "Definition of Done"
  • Communicate and champion the use of customer research for new opportunities, products and service decisions based on customer research and insights
  • Designing new and optimising customer journeys and interfaces, from lowdef to highdef artefacts including sketching, wireframing, interactive prototyping
  • Facilitate discussions and workshops around your work and its iterations, including exploratory and collaborative sessions with team members and partner stakeholders.


As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter.

It is also our priority to ensure we provide our amazing people and our customers with a healthy and safe workplace environment.

In light of the significant risks posed by COVID-19, Optus expects all workers to be fully vaccinated against COVID-19, and will require vaccination for certain roles as well as access to Optus workplaces.

Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.

Optus is a place where we let you do you.

We're a highly collaborative workplace, and offer a range of perks such as:

  • A competitive salary
  • Discounts on products and services
  • Ongoing training, mentoring and development opportunities
  • Up to five days of Volunteer Leave per year
  • Blended Ways of Working
We understand that flexibility means different things to different people.

We're proud to offer a variety of options to work in different ways, such as our Blended Ways of Working and job share.

Our Blended Ways of Working lets our people work across home and our offices. Please talk to us about how we can make this role work for you.

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

**Please no recruitment agencies, we'll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.

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