Accounts Payable Escalation Officer

1 week ago

Broadbeach, Australia dnata catering Full time

Do you want a high-flying corporate career working for the world's largest air services provider?


We are looking for a dedicated
Accounts Payable Escalation Officer to join our friendly team at our Headquarters in
Broadbeach on the beautiful Gold Coast, on a
fixed-term 6 month contract.



More about this role:


Reporting to the Manager Payables, this role is responsible for overseeing the accurate processing of vendor invoices by the offshore processing team.

In addition to this, you will be accountable for resolving escalated queries from internal and external customers and participating in the preparation of various other Accounts Payable related processes and reports.


In a nutshell, your main responsibilities are:

  • Address discrepancies and inconsistencies with key stakeholders.
  • Investigate, manage and resolve complex billing enquiries.
  • Manage data exceptions from Converga to QAD and JDE.
  • Train, mentor and monitor the offshore processing team to ensure that all transactional processing and statement reconciliations are performed in a timely and accurate manner.
  • Ensure costs to be charged to airline customers are provided to the Accounts Receivable team biweekly.
  • Ensure queries are raised for out of balance amounts on supplier statements, and all copies of invoices are received in the current month.
  • Liaise with Procurement and Suppliers to query pricing.
  • Ensure electronic scanning and other space saving methods of storage and retrieval are processed accurately.
  • Assist with projects, including the implementation of software and provide training and support where needed.
  • Participate in month end close, reconciliation of GRNI accounts, data analysis and cleansing, or other assistance as required by the Finance team.

What do you need to be successful in the role?

  • The ability to prioritise and work in a fastpaced and highvolume environment.
  • Possess a very high attention to detail and accuracy.
  • As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check.

What is in it for you?

  • Competitive salary.
  • 5 weeks annual leave.
  • Be part of a close knit and dedicated team that are committed to excellence.
  • Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes.
  • Free onsite parking and meals.

Your prospective employer:


Part of the Emirates Group, we are Australia's largest inflight catering and retail partner, food manufacturing and retail, travel retail technology, and airport lounge management.

Chosen by many of the world's top airlines, we operate 15 catering facilities across 9 cities, employ over 4,000 people, produce over 64 million meals, and service over 246 thousand flights each year.


Does this role sound perfect for you? If so, we want to hear from you


To start the journey of joining our corporate team, click the link below and upload your resume, a cover letter that outlines your suitability for the role, and some samples of your work.

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