Student Support Officer
1 week ago
Student Support Officer
Vocational Education & Training, Sydney Campus
HEW Level 5, Part-time, 0.8FTE Ongoing position.
ABOUT THE UNIVERSITY
The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff providing an exceptional educational experience to over 12,000 students across our Fremantle, Broome, and Sydney campuses, as well as clinical schools in Victoria and New South Wales.
ABOUT THE OFFICE
Vocational Education and Training (VET) at the University provides students with the skills they need to thrive.
We provide career preparation and formal qualifications to specialise in a certain area of work, to make a career change or as a pathway into higher education through the UNDA Registered Training Organisation (RTO).
Our programs are flexible and structured so students can learn online, on-campus and in the field.ABOUT THE ROLE
The position of Student Support Officer is primarily responsible for providing administrative support in VET by co-ordinating a wide range of administrative functions in support of the VET programs and to ensure student progression.
The position is a key point of contact for the VET Department in UNDA to provide a range of information and advice to students; foster and develop relationships with stakeholders and act as a liaison; develop and continuously improve administrative systems and processes; as well as co-ordinate and assist the duties associated with UNDA events, meetings, career expos, workshops and projects.
The successful applicant will be required to:
- Create and maintain student files in accordance with ASQA Compliance Guidelines and audit for accuracy at completing and cancellation.
- Resolve administrative problems and address addressing any issues that imped effective student progression and outcomes, such as certification.
- Maintain all registers (CRM's, LMS's etc) to ensure records of programs, course delivery and course progression are all accurately and professionally documented.
- Maintain student records and course delivery systems in the administration of the Student Life Cycle within all VET Programs, ensuring strong relationships between UNDA and students.
- Ensure program information is available, current and in alignment with regulatory standards on staff and student portals.
- Provide administrative support to the VET leadership team as required, include meeting coordination, minute taking and administrative changes for the Operations and Compliance Managers.
- Provide highlevel customer service to internal and external clients, ensuring needs and requests are responded to with accuracy, tact, and diplomacy, in a timely fashion.
ABOUT YOU
- A relevant Degree with subsequent relevant experience or an equivalent combination of relevant experience, education, and training.
- Demonstrated administrative capability with previous experience within the Vocational Education and Training sector, particularly a Registered Training Organisation (RTO).
- Demonstrated prior experience in an RTO with knowledge and understanding of the Australian Skills Quality Authority, training packaging requirements and experience with government funded programs.
- Proficiency in the MS Office program suite with the demonstrated ability to work across different computer systems including Learning Management Systems (LMS's) and Customer Relationship Management (CRM's) systems.
CONTACT US
HOW TO APPLY
Applications close on 25th April 202- Applicants are expected to have current and valid work rights in Australia._
Aboriginal and Torres Strait Islander people are encouraged to apply.
- The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff._
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