Administration Processing Officer

2 weeks ago

Melbourne, Victoria, Australia IOOF Holdings Full time

Date:22 Jun 2023
Location:
Melbourne, VIC, AU, 3000
Employment Type:Max Term Full Time- Fixed Term Contract Opportunity

The Role


To perform a range of routine processing/administrative activities efficiently and accurately in accordance with policies and procedures, to provide internal and external customers with an efficient service that matches the best practices in customer service.


Key Responsibilities:

  • To process the allocated workload within the area of operation, efficiently, accurately and within the times scales and standards set out in service level agreements, service standards and performance targets, utilising basic systems/equipment as required, to provide internal and external customers with a highquality service.
  • To bring to the attention of the Team Leader, Analyst or Operations Manager any problems or issues identified in the course of the job holders work that might impact on the level and quality of service provided, to enable corrective action to be taken.
  • To carry out quality control and necessary checks on own and team members# work as dictated by policies and procedures.
  • To maintain awareness and comply with all aspects of policy procedure and statutory requirement, to maximise efficiency and minimise risk to the Group and its employees.
  • To liaise with internal customers and external service providers, ensuring that instructions, inquiries, and queries, are acted on efficiently and effectively, seeking to always maintain effective working relationships.
  • To work at all times in the interests of the team, sharing knowledge and assisting colleagues as appropriate or other teams as specified by line management.
  • To carry out any other administrative duties as required to ensure the effective operation of the unit, such as filing, maintenance of records, mail, basic maintenance of systems and equipment etc.
  • To identify opportunities for productivity improvements to systems and procedures.

To be successful in this role you will possess:

  • Client relations experience
  • Operations/Administration experience
  • Excel experience preferred
  • Strong time management skills
  • Adaptable to Change
  • Strong work ethic

Benefits

  • In return, we offer development opportunities at an ASX top 200 company
  • A professional, supportive and friendly culture
  • A range of corporate and lifestyle benefits:


Kudos
  • employee benefits and reward scheme
  • Twelve week paid parental leave and childcare bonus
  • Recruitment referral bonus
  • Workplace giving donate to charity using pretax dollars
  • Professional memberships
  • Salary packaging and novated leasing
  • Access to discounted financial advice, mortgage brokers, will and estate planning and more
  • Private health insurance providers
  • Insignia Financial Day an additional leave day

The Business

  • Insignia Financial is one of Australia's leading wealth management organisations, undertaking a rapid and exciting transformation. The Insignia Financial group has been helping Australians secure their future since 1846.
Over the decades, we have grown substantially to become a leading provider of quality financial services and are listed on the Australian Securities Exchange in the ASX top 200 (ASX:
IFL).
To Apply

  • Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment._

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