Duty Manager

3 weeks ago

Burnside, Australia Matthews Hospitality Full time
The
Feathers Hotel is seeking an experienced Duty Manager with a passion for all things hospitality


Take the next step in your hospitality career with
Matthews Hospitality Group, a South Australian family business with 80 years of history in the industry.

Where our core philosophy is making others feel good, feels great

  • Secure opportunities for career development, training, and advancement
  • Be empowered as part of a progressive and supportive group
  • Enjoy a friendly, respectful, and professional team
  • Be recognised and appreciated for your hard work and integrity

ABOUT THE ROLE

  • Responsibility to make wise decisions and take immediate action to restore order during a shift to ensure the smooth running of the venue
  • Handle customer complaints and respond to booking issues on the night
  • Responsibility to engage with customers and ensuring customer satisfaction
  • Monitors and enforce hotel policy, legislation, guidelines, and procedures
  • Ensure responsible service of alcohol as per the liquor licensing act
  • Ensure staff follow procedures as per RSA training for dealing with and refusing alcohol to intoxicated patrons
  • Monitor compliance with till operations, cash handling, and money security procedures
  • Monitor stock and stock levels so stock is properly stored, rotated, displayed, and accounted for
  • Responsibility for adherence to venue opening and closing procedures
  • Uphold service standards and to actively direct staff to ensure the customer experience is not compromised
  • Assigns tasks to employees on shift to uphold productivity and KPIs
  • Responsible for the replacement of staff in event of staff noshow or sickness
  • Effective people management including motivation and performance improvement
  • Ensure substandard performance is reported to the relevant manager
  • Ensure cleanliness of the work area
  • Completion of DM Report at end of each shift to ensure losses, employee behavioural issues, serious customer complaints, and other significant issues are effectively communicated to upper management.
  • Responsibility to report all maintenance/repair issues
  • Responsible for meeting targets during the shift and for helping assigned departments meet their goals

ABOUT YOU


We looking for a positive, friendly, and approachable person with a can-do attitude, excellent people skills, the initiative to maintain hotel standards, and a drive to make a career in the industry.

You will have a strong work ethic and reliability as a key role in the success of the hotel and its team.


  • Passion for hospitality and the overall customer experience
  • Responsible Person Badge
  • Responsible Service of Alcohol (SA)
  • Experience supervising a small team and busy service periods
  • Current First Aid Certificate
  • TAB/Keno knowledge is preferable

APPLYING
Cheers and speak soon

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