Customer Service Advisor

3 weeks ago


Pymble, New South Wales, Australia Charterhouse Full time
Pymble Location - Parking available and close to public transport

  • Multiple roles Available
- $55-60K + Super

  • ASAP Start
  • Background/Criminal history checks required
  • Hybrid working once fully trained
  • Must be PR/AU Citizen to be considered


My client, a leader in the vehicle leasing/fleet management sector, is seeking an experienced Customer Service Advisor for a permanent role in Pymble NSW.

As the Customer Service Advisor, you will be providing support to valued customers and clients and assisting with a wide range of enquiries ranging from account queries, order processing and coordination of vehicle delivery.

You will be working in a fast paced, high volume call centre environment.

Duties within the role will include:

  • Handling customer enquiries
  • Updating account information
  • Coordinate customer vehicle deliveries
  • Proactively communicate progress on customer orders
  • Effectively handle any customer issues and complaints and escalate if required through the correct processes
  • Effectively liaise with internal/external stakeholders
  • Sales, Purchasing, Procurement, Suppliers and stakeholders
  • Manage key events/tasks of the vehicle purchasing process
  • Manage and process paperwork and documents
  • Manage internal reports on outstanding deliveries
  • Continually review, assess and follow up overdue/outstanding orders

Benefits

  • Ongoing training provided
  • Closeknit team environment
  • Great office culture
  • Gym membership offered

Required Experience:

  • Previous experience in a customer serviced focused role.
  • Previous experience in a call centre environment highly required
  • Experience in using MS Suite
  • Exceptional communication skills written and verbal
  • Hard working and committed work ethic
  • Ability to multitask, and manage a busy and varied workload
  • Confident in communicating to stakeholders and vendors

  • Customer Service

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