V-adults Mentor

2 weeks ago

Ballarat, Victoria, Australia Salvos Stores Australia Full time
Start your mission volunteer experience with The Salvation Army today


We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


ABOUT US


The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship.

The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most.

A core value of the Salvation Army is to support the basic needs of individuals and communities.

The Adults Mentor promotes purposeful, voluntary, relationships in which Mentors assist people accessing TSA services to develop a positive sense of self and connections within their community.

Mentors engage in regular recreational activities with individuals to facilitate the development of a positive and constructive relationship.

This reduces the isolation many people in our community experience following, rewards and engenders hope for a positive future and active engagement in the community.

Key Tasks

Key Activities and Expectations

Mentor Support Service

  • Build constructive relationships
  • Provide nonjudgemental support with program participants and members of the community
  • Undertake activities that are appropriate to program participants
  • Promote effective teamwork, good relationships with service providers, program participants and members of the community
  • Be prompt, courteous and respectful when interacting with TSA staff, program participants and members of the community
  • Participate in site related activities
  • To provide crisis intervention advice and support
  • Actively promote TSA in a positive manner at all times
  • Punctuality and reliability essential
  • Assisting site Manager/Supervisor with other tasks as directed.
  • Confidentiality of information is maintained.
  • Accurate records/case notes are kept regarding mentoring program participants and shared with site manager/supervisor as required by law and TSA guidelines.
Participate in supervision, training and events as required

  • Provide information about the progress of the Role Model/ support person position
  • Seek guidance when ethical dilemmas arise
  • Maintain regular contact with your supervisor and actively participate in 1:1 supervision as required.
  • Participate in training and events as required
Provide Quality Customer Service

  • Exhibiting professional image of TSA, displaying professionalism and integrity at all times.
  • Accurate information provided to customers.
  • Refer people to appropriate Salvation Army or external services. Follow up with Manager if unsure.
  • Listen carefully, and acknowledge and refer concerns, issues or queries to Manager.
Maintain a Safe and Healthy Environment

  • Immediately report any health and safety concerns, notifiable incidents and near misses, to Senior Team Leader and ensure any hazards are controlled until rectified.
  • Ensure hazard, incident and accident form is completed when required in a timely manner.
Qualifications and Experience Requirements for the Position

  • Experience or formal qualification in a comparable field preferred.
  • Good communication skills, both written and verbal.
Mandatory Requirements of the Position
- _ Police check required_

  • Complete TSA Mission Volunteer induction, training and registration.
Required Capabilities

  • Shows personal motivation and commitment to completing work activities effectively.
  • Supports a culture of integrity and professionalism.
  • Represents the organisation in an honest, ethical and professional way.
  • Recognises and respects the rights and beliefs of others in a nonjudgemental way.
  • Connects positively with colleagues and partners within and outside TSA.
  • Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others.
  • Provides service appropriately and responsively to the needs of the people.
  • Demonstrates accountability aligned to internal and external requirements.
  • Supports and acts in compliance with the records, information and knowledge management requirements of TSA.
  • Identifies and follows safe work practices to perform all duties in a safe manner, ensuring the safety and wellbeing of self and others.
  • The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. _Additionally, certain volunteer roles may require a National Police Check._

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