Lead Process Designer

1 week ago


Parramatta, New South Wales, Australia NSW Government -Department of Education Full time

Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. At the NSW Department of Education
, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our goal.
-
Lead Process Designer role:

-
Full-Time Ongoing Opportunity working a 35 hour week:


  • Based in Parramatta with flexible and working from home options:
-
Salary relative to experience, and ranges from $116,211 to 128,061 plus super and leave loading**This is an exciting time to join the
Service Experience **team as we look to the future, knowing that service delivery and the way we all access, design and build support services will be fundamentally different from today.

About You/ Role


The Lead, Process Designer is responsible for implementing the business process management framework & designing processes to improve operational efficiency and support the development of customer-centric solutions and services.


On a daily basis, you will:

  • Manage the delivery of the business process management framework to systematically document processes including process mapping, defining key performance indicators and controls and identifying risks.
  • Coordinate the selection, implementation and ongoing support of a business process management solution including coordinating supplier procurement and selection processes and ensuring valueformoney outcomes that align to key objectives.
  • Develop visually compelling frameworks and process/screen flows to drive and support service redesign and continuous improvement.
  • Collaborate with service design and service improvement functions to deliver process redesign activities that drive process transformation within the department.
  • Provide technical and analytical support on various process strategies and ensure full integration of all process and linkage to best practices.
  • Contribute to assessing change with clear emphasis on the impact on people, operations, systems and technologies to support alignment of policies and frameworks to business objectives.
  • Contribute to continuous improvement across the unit including reviewing and maintaining work processes and procedures and recommending opportunities for efficiency and support knowledge management initiatives and team operational requirements.

Essential requirements of the role

  • Tertiary qualifications in Business or related discipline and/or demonstrated equivalent experience.

Key knowledge and experience

  • Strong experience in developing process analysis and mapping, including documenting processes within a large and complex organisation.
  • Knowledge of and commitment to implementing the Department's
    Aboriginal Education Policy and upholding the
    Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

How to apply

Closing date: 16 Apr 2023 at 11:59pm.
A recruitment pool may be created through this recruitment process.

A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.


Responsibilities:

Please refer to the attached Role Description
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