Customer Service Officer

1 week ago


Surrey Hills, Victoria, Australia ONCALL Group Australia Full time

Our goal is to provide Peace of Mind, making a positive impact in a connected and inclusive manner. We strongly advocate for human rights, maintaining a Zero Tolerance stance against harm, abuse, and neglect, prioritizing child safety and fostering independence. Our aim is to attract and retain top talent, as every individual we assist deserves nothing but the best.

ONCALL is currently seeking the right individual to join our Front Office Customer Service Team in a Part Time (0.8) capacity. The working hours are from 8:00am to 2:30pm, allowing for free afternoons and evenings.

Reporting to the Office Manager, the Customer Service Team is tasked with creating excellent initial impressions and delivering top-notch customer service to all clients, customers, staff, and visitors. This role requires a friendly, positive, multitasking individual with a keen eye for detail. Reliability is paramount.

Responsibilities include:

  • Answering all incoming phone calls and directing them to the appropriate department.
  • Greeting customers, candidates, staff, and visitors.
  • Performing general administration and office tasks as needed.
  • Being a positive, amiable member of the People & Culture Team.

We are looking for:

  • Experience in customer service and administration.
  • Proficiency in the Microsoft Office suite.
  • A proactive attitude and a penchant for problem-solving and taking initiative.
  • The willingness to contribute to our efforts in assisting individuals with disabilities and young people in need of care.

Interested in this opportunity?

We are currently accepting applications and will review resumes promptly. We take immense pride in our mission, and you will too.

ONCALL Group Australia is dedicated to child safety, safeguarding, and maintaining a zero-tolerance policy. We prioritize ensuring the safety and welfare of all children, young individuals, and adults under our care. Mandatory screening checks are required for all applicants and employees. Only individuals with Australian Working Rights are eligible to apply. We encourage applications from Indigenous Australians and Torres Strait Islanders.



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