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Customer & People Manager
3 months ago
From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day.
Whether you're in a distribution centre, a bakery, in-store or on the road, you're an important part of an Aussie icon at the heart of the nation.
Are you a passionate foodie who thrives on delivering an exceptional customer experience? Great news - we're on the lookout for a dynamic leader.
So, if you love good food as much as we do, and can't wait to inspire our customers' weekly shop, this could be the role for you.
***:About the role:
Coles Local is a new concept in the Coles fleet - we're for the love of food With several Coles Local's across Melbourne, Sydney and Brisbane.
We take pride in our products and have a true passion for quality, presentation and exceptional customer experiences.
Departments don't exist at Coles Local - the whole floor is yours You'll lead a team across all areas - from replenishment to fresh produce to service checkouts, which makes no two days ever the same.
At Coles, we value passion & pace and customer obsession, this needs to be something you also value to support the team in delivering with pride everyday.
About you and your skills:
- Experience leading a team to use their passion & knowledge for Coles Local concepts to deliver great service by engaging, educating and inspiring customers
- An absolute commitment to lead your team to provide great customer experiences by working with enthusiasm, energy & pace
- To know your stuff, as you'll be leading a team of passionate customerfocussed team members
- Great commercial acumen & leadership rostering, performance management and day to day coaching of a large and diverse team
- To be active you'll be on your feet for long periods of time & may require some moderate to heavy lifting and reaching
- The availability to work flexible hours across our store trading days (including early mornings, evenings and weekends)
- A passion for being the Champion of customer & community engagement initiatives and driving culture and passion for 'Foodie Inspiration' & 'Better for You'
- Coach, develop & inspire team members, building capability, driving accountability and creating a great place to work.
Job ID: 94667
Employment Type:
Full time
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