Aus (Sydney) - Consular Services Officer, Ao

1 week ago

Sydney, New South Wales, Australia Foreign & Commonwealth Office Full time
Job Description (Roles and Responsibilities)

Main purpose of job:


As a member of the Consular Team in Sydney, you will provide high quality consular services to British nationals visiting or residing throughout New South Wales and the Australian Capital Territory in line with our public guide: Support for British nationals abroad.

You will work in an immediate team of 3 caseworkers to independently manage a range of consular assistance cases.

You will report directly to the Consular Manager NSW/ACT located at the British Consulate-General in Sydney who will support you to deliver consular work and lead on more complex matters requiring escalation.

You may also be expected to support consular service delivery in other parts of Australia and/or the Oceania region, where consular work can be complex due to differences in local contexts.

Those shortlisted can expect to be interviewed on 24 or 25 June.

Roles and responsibilities:

_ Consular assistance service delivery_

  • Provide occasional facetoface support, including visiting British nationals in prison, immigration detention facilities, hospitals etc.
  • Manage our Emergency Travel Document (ETD) service by printing ETDs, maintaining our collection appointment booking system, occasionally facilitating interviews, and escalating any complex issues to our ETD Centre
  • Organise citizenship ceremonies, and occasionally other consular stakeholder or publicfacing events
  • Respond to customer correspondence in a timely and efficient manner
  • Maintain accurate and concise case records on consular case management systems

_ Partnerships, communication and prevention_

  • Assist the team to build and maintain relationships with local authorities, including state and federal government agencies (the Australian Border Force and Corrective Services NSW) and nongovernment organisations to support case management
  • Work collaboratively with internal teams, including colleagues and senior leaders in Australia, Oceania, consular casework teams in the UK and the FCDO overseas network
  • Participate in team planning and delivery of consular prevention and stakeholder engagement activities
  • Monitor changes in local procedures and practices, ensuring that all information and guidance given to British nationals reflects changes and is up to date, e.g. service provider lists, travel advice, web content on GOV.UK

_ Crisis_

  • As part of our wholeofmission approach to crisis, participate in crisis preparation and response duties in the event of a crisis affecting a significant number of British nationals, including crisis events outside of Australia. Although rare, crisis work may involve working beyond your normal remit and outside your contracted hours
Essential qualifications, skills and experience

  • Strong customer service delivery, including sound problem solving skills and the ability to manage customer expectations
  • Strong written and verbal communication skills, including communicating with empathy when working with distressed people
  • Strong teamwork skills, including working collaboratively and supporting others in a small team environment
  • Strong selfawareness with a high degree of emotional intelligence and personal resilience
  • Confident user of Microsoft Office software

Language requirements:

Language:
English

Level of language required:
Fluent written and spoken English

Desirable qualifications, skills and experience

  • Prior experience working in a consular or similar professional frontline customer service delivery environment
  • Prior experience working with vulnerable client groups
  • Good understanding of local systems and support organisations in NSW/ACT and/or the UK


 Required behaviours
  • Delivering at Pace, Making Effective Decisions, Working Together Application deadline
  • 9 June 2024
Grade

  • Administrative Officer (AO)
Type of Position

  • Fulltime, Permanent
Working hours per week

  • 38
Region

  • Asia Pacific
Country/Territory

  • Australia
Location (City)

  • Sydney
Type of Post

  • British Consulate General
Number of vacancies

  • 1
Salary Currency

  • AUD
Salary

  • AUD
75,540

Start Date

  • 29 July 2024
Other benefits and conditions of employment

Salary is at AU$ 75,540 per annum (paid out monthly), plus 11% superannuation.

Open to Australian citizens, permanent residents, and partners/ dependents of UK-based diplomatic staff currently posted in Australia.


The Australia network offers a wide range of learning and development opportunities, including job-specific training as necessary and broader learning linked to the FCO Diplomatic Academy.

There are opportunities to job-shadow other staff, and the successful applicant will be encouraged to take part in broader British High Commission activities.

The British High Commission is committed to providing all staff with learning and development (L&D) opportunities and we will work with you to develop your own L&D plan.


Specific considerations for consular roles:

You s

  • Aus (sydney) - Consular Services Officer, Ao

    1 week ago

    Sydney, New South Wales, Australia British Government Full time

    View Vacancy - AUS (Sydney) - Consular Services Officer, AO The British Government is an inclusive and diversity-friendly employer.We value difference, promote equality and challenge discrimination, enhancing our organisational capability.We welcome and encourage applications from people of all backgrounds.We do not discriminate on the basis of disability,...

  • AUS (Sydney) - Consular Services Officer, AO

    1 week ago

    Sydney, New South Wales, Australia Foreign, Commonwealth & Development Office Full time

    The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual...

  • Aus (Sydney) - Pro Consul, Ao

    1 week ago

    Sydney, New South Wales, Australia Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities)Main purpose of job:The British Consulate-General in Sydney is part of a global network providing a wide range of consular assistance and services to British people in Australia, in line with the Foreign, Commonwealth and Development Office's (FCDO) published Consular Guidance and Customer Charter, Consular...

  • Aus (Brisbane/melbourne/perth/sydney) - Consular

    1 week ago

    Sydney, New South Wales, Australia Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities)Main purpose of job:Consular teams help British people living, travelling, and working around the world when they are most in need and respond rapidly to crises in line with FCDO priorities. Consular and crisis work touches the lives of British people in difficult and sometimes extreme circumstances, and this is...

  • Field Service Officer

    1 week ago

    Sydney, New South Wales, Australia Australia Wide Full time

    1 month ago Be among the first 25 applicants $70k + super + new company vehicle + fuel Warwick Farm location Field support Officer Permanent Opportunity Monday to Friday, flexible start times$70k + super + new company vehicle + fuel Warwick Farm location The Company: Our client, a leading provider of smart metering solutions for water, gas, and electricity...

  • Aus (Brisbane, Canberra, Sydney) - Corporate

    1 week ago

    Sydney, New South Wales, Australia Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities)Main purpose of job:Reporting to the Corporate Services Team in Canberra, this role is responsible for ensuring the smooth running of the British Consulate General's office, as well as, being the first point of contact for resolution of local issues that fall under the corporate services remit in the British High...

  • Payroll Officer

    1 week ago

    Sydney, New South Wales, Australia Mazars Group Full time

    Providing payroll services to a range of international and local clients from various industries.Join our established team.29th May, 2024 Payroll Officer - North Sydney Mazars is a globally integrated audit, tax and advisory firm with offices in over 100 countries – and we're making a name for ourselves here in Australia.For those who appreciate culture as...

  • Au and Nz Payroll Officer

    1 week ago

    Sydney, New South Wales, Australia Downer Group Full time

    Job ID 594860Job Type Full Time - PermanentLocation Sydney, North Ryde, MelbourneCategories Finance & PayrollAdvertised15 Jan 2023 AUS Eastern Daylight TimeApplications close01 Feb 2023 AUS Eastern Daylight TimeAU and NZ Payroll OfficerAre you passionate about Payroll and thrive in a fast paced environment and love working in a highly successful team? If so...

  • Payroll Officer

    1 week ago

    Sydney, New South Wales, Australia Mazars Group Full time

    Providing payroll services to a range of international and local clients from various industries. Join our established team. 29th May, 2024 Payroll Officer - North Sydney Mazars is a globally integrated audit, tax and advisory firm with offices in over 100 countries – and we're making a name for ourselves here in Australia. For those who appreciate culture...

  • Supervisor-guest Service

    1 week ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    No do Cargo Categoria de emprego Rooms & Guest Services OperationsLocal Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VER NO MAPAHorário Part-TimeLocalização remota? NRemanejamento? NTipo de cargo Non-Management A Marriott International é uma empresa que oferece oportunidades iguais de trabalho. Temos como...

  • Food Services Supervisor

    1 week ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    No do Cargo Categoria de emprego Food and Beverage & CulinaryLocal Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia VER NO MAPAHorário Full-TimeLocalização remota? NRemanejamento? NTipo de cargo Non-Management A Marriott International é uma empresa que oferece oportunidades iguais de trabalho. Temos como...

  • Authorised Officer

    1 week ago

    Sydney, New South Wales, Australia Transdev Full time

    Job No:Ad-1870Work Type:Full TimeLocation:SydneyCategories:FerryThe roleOur Authorised Officers (AO) play a vital part in ensuring the successful and safe delivery of our Ferry services in vessels and on wharves with customer service being the key focus of the position and ensuring fare compliance. As the AO your checking and ensuring customers are...

  • Finance Officer

    1 week ago

    Sydney, New South Wales, Australia Consulate General of Canada Full time

    The Consulate General of Canada is recruiting for a Finance Officer, known within the mission as a Common Services Officer, reporting to the Management Consular Officer.The incumbent of this position delivers the following services: providing financial/accounting and budget management advice and services, providing HR services such as payroll processing;...

  • Exciting Au Pair Experience in Sydney 10 Mins From

    1 week ago

    Sydney, New South Wales, Australia Dream Nannies Full time

    10 Minutes from the city Meals, very generous weekly spending money, accommodation and bonus $$ Loving familyDREAM NANNIES NANNY AND AU PAIR AGENCYAU PAIR EXPERIENCE- KENSINGTON- SYDNEYJOIN ASAP FOR 6 MONTHSWonderful opportunity to explore Sydney whilst supporting a busy family of 5 close to the CBD. Mum and Dad both work full time and have 3 great kids (b8,...

  • Client Service Officer

    1 week ago

    Sydney, New South Wales, Australia Mane Consulting Full time

    Permanent Sydney CBD, New South Wales Posted 45 mins ago Up to AU$ per annum USD / Year Salary: Up to AU$ per annumExciting opportunity alertOur client, an esteemed accounting firm in Sydney, seeks a Client Services Officer to join their team.Role: Welcome clients warmly and liaise between internal and external parties Coordinate meetings and handle room...

  • IT Support Officer Sydney Sydney

    1 week ago

    Sydney, New South Wales, Australia Pet Circle Full time

    At Pet Circle, we want to create a world where pets and their families are healthy, happy and spend more time together - and we are looking for fantastic people to help us do that Over the past ten years, we've scaled to become one of Australia's Top 5 eCommerce companies and the No.1 player in the Online Pet industry. We will accelerate our growth as we...

  • Au Pair job in Sydney, New South Wales

    2 days ago

    Sydney, New South Wales, Australia AuPair Full time

    Work abroad in David's family for 24-12 Months starting from Sep 2024 as an Au Pair to take care of 2 children of years old in Sydney, New South Wales Australia

  • Au - Regional Ap/ar Officer

    1 week ago

    Sydney Olympic Park, New South Wales, Australia OneSchool Global Full time

    10 Herb Elliott Ave, Sydney Olympic Park NSW 2127, Australia Req #1335Monday, 23 January 2023Our vision is to deliver "a global education ecosystem that develops life-ready students who learn how to learn".OneSchool Global is one of the world's largest, truly global schools, with over 9,000 students and 125 campuses across 20 countries. With 31 campuses...

  • AU: Regional Finance Officer

    1 week ago

    Sydney Olympic Park, New South Wales, Australia OneSchool Global Full time

    Our vision is to deliver "a global education ecosystem that develops life-ready students who learn how to learn". OneSchool Global is one of the world's largest, truly global schools, with over 9,000 students and 125 campuses across 20 countries. With 31 campuses across QLD, NSW, VIC, SA, WA and TAS, OneSchool Global Australia (OSGAU) provides an...

  • Au Pair job in sydney, New South Wales

    4 weeks ago

    Sydney, New South Wales, Australia AuPair Full time

    Hello future Au PairWe are a warm and welcoming family based in a suburb of Sydney, about 50 kilometers from the vibrant city center with easy public access by train and bus and walking distance to parks and shops. Our household is bustling with energy and love, thanks to our three lovely children, aged 14, 11 and Accommodationau pair will have own room and...