Customer Success Manager

1 week ago

Wollongong City Council, Australia Renaissance Learning Inc. Full time

Renaissance Learning Group is currently seeking a Customer Success Manager. Renaissance is a top provider of assessment technology for primary and secondary schools, focusing on promoting success among students of all ages and abilities through personalized assessment and practice in reading and math. Our software aims to enhance literacy and numeracy skills, support differentiated instruction, and personalize learning to optimize student development. Immediate feedback and detailed reporting help teachers monitor progress and measure growth effectively. With over 600 schools in Australia and New Zealand already using Renaissance products, we continue to support over 18 million students worldwide, operating in 96 countries.

JOB PURPOSE: We are searching for a talented individual to join our exciting, fast-paced team. The Customer Success Manager's primary role is to be the main contact with key individuals of our customers within Australia and New Zealand. Through these relationships, we provide extensive support to teaching and learning in schools to ensure customers maximize the benefits from our products and solutions. Our goal is to enhance the way schools utilize the data and tools from our products, ultimately providing teachers with valuable insights to improve student progress.

  • RESPONSIBILITIES:
  • Manage relationships with schools and assessment leads
  • Help new customers utilize Renaissance Global platforms effectively
  • Ensure customers understand the value of data and reports received from products
  • Coordinate training sessions for customers
  • Analyze school data and make recommendations
  • Represent Renaissance Global's products with educational expertise
  • Monitor customer renewals to meet revenue targets
  • Develop positive relationships with Business Development Managers
  • Provide outstanding customer support in collaboration with colleagues
  • Seek ways to improve support for customers
  • Develop a strong knowledge of products for confident customer support and upselling
  • Be a flexible team player, supporting colleagues as needed
  • Collaborate with internal teams to provide relevant information and reports to customers
  • Utilize teaching experience to support product implementation
  • Generate sales referrals from existing customers
  • Attend exhibitions and conferences to present solutions

SKILLS & QUALIFICATIONS:

  • Strong communication skills
  • Understanding of the current education landscape
  • Data analysis and relationship building skills
  • Educational background, preferably to Degree level
  • 2-5 years teaching experience preferred
  • Familiarity with Renaissance Global Products preferred

PERSON SPECIFICATION:

  • Competitive, driven, and enthusiastic
  • Desire to learn and achieve results
  • Customer-focused with a problem-solving attitude
  • Build credibility and relationships quickly
  • Team player with a collaborative approach
  • Flexible, adaptable, and focused under pressure
  • Passionate about customer success and education
  • Willingness to accommodate overseas meetings

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