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Developer - ServiceNow ITSM

3 months ago

Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time
Developer - ServiceNow ITSM Westpac Banking Corporation Sydney, Australia

Developer - ServiceNow ITSM Westpac Banking Corporation Sydney, Australia Posted 3 days ago Permanent Competitive

Developer - ServiceNow ITSM

Job Description

How will I help?

This role is part of the Infrastructure and Service Management team and liaises with Tech Leads and Business Analysts. As a Developer within the IT Service Management (ITSM) portfolio, you will be responsible for the development of enhancements large and small to the ServiceNow platform. Working within an Agile squad structure, you will work closely with the aligned Product Owner, Business Analyst, Tech Lead, Software Engineer and other Developers to ensure that all development and configuration activity follow a consistent process and are of high quality, delivering a great customer outcome.

Your role will include:

  • Work in an Agile or Scrum software development environment
  • Work within the SAFE framework as part of a Release Train
  • Work with BA's, Scrum masters and tech leads to refine backlog stories and provide technical input regarding ServiceNow configuration, best practice and platform features
  • Document detailed designs and estimations
  • Use your technical skills to develop the solution and provide peer support and guidance
  • Contribute to the efficient operation of the squad and overall release train
What's in it for me?

You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is of creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements.

What do I need?
  • Good knowledge of ITSM processes and ITIL with ITIL v4 certification preferred
  • Strong expertise with ServiceNow configuration, customisation, and administration
  • Relevant certifications of ServiceNow CSA and CAD
  • Strong experience with Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs including advanced scripting of each, forms workflows, integration hub and custom Service Portal widgets
  • Extensive functional knowledge of ServiceNow modules including ITSM, ITOM, CMDB, Report/ Performance Analytics and Service Catalog/Portal.
  • Knowledge of HTTP, REST, and API design best practices. Understanding of event-driven architectures. Understanding of asynchronous programming concepts. Knowledge of modern web design (CSS, HTML, etc.), JavaScript, and Angular.
  • Proficiency in programming languages, such as C, C++, Java, Python or .NET is desirable
What is it like to work there?

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth and insurance benefits. With us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility and one where everyone belongs.

How do I apply?

Start here. Select the APPLY or APPLY NOW button.

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call Option 2.3 or email

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