Regional Operations Manager

2 weeks ago

Gosford Shire, Australia Mad Mex Full time

Come join the team that was voted Australia's Top Premium Restaurant Brand and the number 1 Franchise of the year in Australia

About Us


At Mad Mex only the freshest ingredients are used in our recipes that are so simple you can make them at home to make Australia's best Baja-style burritos.


Mad Mex is all about people and we are committed to building great teams by providing ongoing training to support each individual's journey to achieve their goals while delivering a great experience for our Amigos.

We live our values of Authentic, Connected, Cheeky, and Healthy & Own It every day by having fun and creating an epic culture.


About You


You share our passion for fresh and healthy Mexican food and are eager to be an ambassador for the Mad Mex brand.

You are ready to own and lead our restaurants across Central Coast as we enter a significant growth phase.

You have a solid background in QSR with experience leading and coaching Restaurant Managers and Franchise Partners across multiple sites.

You have exceptional communication skills and are a strategic influencer.

With a high level of commercial acumen, you have a proven record of assisting restaurant operators to achieve sales targets and maximize profits.

As the ideal person for this role, you will be responsible for;

  • Train, coach, and support our Corporate Restaurant Managers and Franchise Partners to run successful restaurants
  • Develop and execute marketing strategies that build brand awareness and drive sales across both states
  • Identify potential future sites to help fuel our significant growth plans
  • Lead and manage openings of new restaurants in partnership with our support teams
In addition to being out in the field, you may be involved in developing and implementing several projects.

  • 5+ years experience in multisite management (preferably 10 or more restaurants) across franchised and corporate locations
  • You understand the acronyms COGS, COL, EBITDA, and LAM and how to impact and influence these areas
  • Proven experience in planning and execution of New Restaurant Openings
  • Track record in developing your people through a people pipeline and managing your "bench" plan
  • Driving Franchise performance through influence, coaching, and engagement
  • Willingness to regularly travel intrastate and interstate (and you must have a reliable car & hold a valid driver's license)

Why work at Mad Mex?

  • Aside from your salary, you will also receive a generous car allowance, company laptop, mobile phone reimbursement, and complimentary meals when working one shift
  • You will also be eligible for our bonus program. So, when you meet or exceed your targets, you will be rewarded every quarter
  • We are growing With HUGE expansion goals (Think of the development opportunities)
  • As a Full-Time team member, you could be eligible for our Mad Mex Paid Parental Leave Program (up to 6 weeks of paid leave for a primary career at full pay)
  • As a Member of the Mad Mex Corporate Familia, you will get exclusive access to our Discounts platform where you can get great discounts at a variety of locations including Woolies, Iconic, Sephora, JBHIFI just to name a few
  • Complimentary access to our Employee Assistance Program confidential counseling, for when you just need someone to talk to
  • We offer ongoing training and development to help you achieve your goals.
  • Attend our annual offsite 3day conference to set the tone for the year ahead Think Fiji, Bali, and New Zealand
  • Quarterly National Business Meetings for team connection and knowledge sharing
  • Have your voice on our employee feedback platform (most companies have this for customers, we have it for our Mad Mex Familia)
  • Grow and develop through exposure to experienced industry leaders
  • We offer competitive salaries, career progression, personal development, and a great culture that thrives on our Latin roots and spicy personalities
  • Party and join in on fun team bonding exercises

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