Application Support Analyst

2 weeks ago

Blackburn North, Victoria, Australia Ambulance Victoria Full time

At Ambulance Victoria, we are proud to share our commitment to save and improve lives by providing outstanding care for our patients.

It is our promise to every patient, and it sits at the heart of everything we do.

No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing to life our vision of 'outstanding emergency health care every time'.

About the role
Reporting to the Product Manager, the responsibilities of this position will include, but are not limited to:

  • Resolve issues with inter-system interfaces and data flows to ensure operational performance levels are maintained.
  • Develop and document detailed procedures to assist level1 staff in issue logging and first call resolution as well as level2 support.
  • Coordinate escalation of level 3 support issues to internal or external support providers including working with vendors to achieve satisfactory problem resolution.
  • Ensure accurate documentation of diagnostic and support procedures according to set standards.
  • Develop and maintain relationships with vendors by regular communications along with involvement in product forums and customer user groups.
About you

To be considered for this position you will possess:

  • Strong conceptual, analytical, and problem-solving skills as well as the ability to develop collaborative relationships with key stakeholders internally and externally.
  • Exceptional verbal and written communication skills and welldeveloped interpersonal and influencing capability, as well as being able to plan, prioritise and manage your time effectively.
  • The ability to be available outside of ordinary working hours to provide advice, support, or authoritative direction on a rotational basis (future requirement of role).
Working at AV

As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance.

We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking and hybrid working model.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.

If you're ready to play an integral role and deliver results that help, make a real difference, we want to hear from you


Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check.

This position is graded at AV/3 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement.

How to apply

  • An uptodate resume.


At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

[ML1]It is optional to include KSC's? Let me know your preference (happy to discuss in more detail the pros/cons).

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