Technical Support Specialist

1 week ago

Caulfield, Victoria, Australia Caulfield Grammar School Full time

Caulfield Campus, School

About Us

Caulfield Grammar School is an internationally recognised, independent, co-educational school committed to providing exceptional educational opportunities from Early Learning through to Year 12. With over 3400 students across 3 campuses and our Student Experience Programs in Yarra Junction and Kakadu, Caulfield Grammar passionately strives to deliver innovative specialist educational programs enabling quality learning every day, in every experience, for every learner, for life.

The Role

Reporting to the Team Leader – IT Service Desk, the Technical Support Specialist will provide IT and Audio Visual L1 technical support to staff, students, parents and other members of the Caulfield Grammar School community. As a valued member of the Information Technology Department, you will share your expertise in technologies and help the wider School Community utilise IT solutions.

This is an 8-week casual opportunity based at our Caulfield Campus commencing in July 2023. Workdays are Monday to Friday, 8.00am to 4.30pm with some after-hours work as required to support after-school events.

Key Duties

  • Provide troubleshooting and technical support remotely, one-on-one or via phone/email/web-based IT ticketing system
  • Advise users regarding the proper use of school IT/AV systems, platforms and applications and address specific user issues as they are reported
  • Act as a liaison between users and the L2 support team and/or third-party support partners during escalations
  • Identify and respond to monitoring system alerts and
  • Identifying key support ticket themes and escalating these to the appropriate contact
  • Build / deployment of new devices (MacBook, Windows, iPads, iPhones)
  • Provide user training and advice on new technologies when deployed.
  • Model and live the Caulfield Grammar School values and behaviours.

Skills and Experience

  • Strong knowledge of Apple based devices including support of MacOS and iOS operating systems as well as knowledge of Microsoft Windows based devices (Windows 10/11, Active Directory Users/Groups)
  • Some knowledge of networking technologies, IP Telephony, Video Conferencing (Cisco) and classroom AV and school platforms and applications including SIS, LMS, web portals, learning applications.
  • At least 2-3 years in a similar IT/AV Service Desk or IT Helpdesk support role.
  • Solid experience in problem analysis and resolution of software and hardware problems.
  • Knowledge of ITSM Ticketing Systems (e.g. Fresh Service)
  • Proven ability to function in a self-directed environment
  • Bachelor's Degree in Computer Science or IT Management desirable
  • Hold or willing to obtain an Employment Working With Children Check.

Why Caulfield Grammar School

Our culture is defined by the five values: Pursuing Excellence, Inspiring Creativity, Thriving Together, Embracing Diversity, and Living Wholeheartedly. These values guide the way we work together with passion and authenticity based on our guiding principle of a Mind for Life.

For more information about pursuing a career of excellence at Caulfield Grammar School, please visit our Employment Page.

Our Benefits

  • Competitive base and Superannuation
  • Continuous professional development opportunities
  • Access to outstanding facilities and resources with free onsite parking
  • Health & Wellbeing activities throughout the year
  • Employee Assistance Program (EAP)

How to Apply

Please submit your application by clicking on the APPLY button to be directed to our website. Applications will be reviewed and screened upon submission.

Enquiries:

Caulfield Grammar School is committed to ensuring the safety and wellbeing of our School community. All employees, direct/indirect contact volunteers, third party contractors and external education providers are required to comply with our Child and Youth Safe Policy and our Child and Youth Safe Code of Conduct.

Applicants will be required to undergo background checks as per the Schools Security Vetting Policy and guidelines.

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