Customer Relations Capability and Quality Advisor

About the RoleReporting to the Head of Customer Relations, the purpose of this position is to build capability and mitigate risk across BOQ Group by ensuring quality management of internal and external dispute resolution (IDR and EDR) managed by the Customer Relations team. This role will support all BOQ Group brands including Bank of Queensland, ME and...

We are actively recruiting for an Advisor (Capability) with the following:Experience:Proven knowledge and experience in capability practices and learning and development. Facilitation in virtual, face-to-face and hybrid learning environments. Ability to work collaboratively and effectively with Subject Matter Experts. Ability to quickly acquire knowledge of...

As the Principal Advisor, you will lead the capability function within the supportive and engaged Strategy and Capability team in Human Resources. You have an opportunity to deliver high-impact learning and development solutions that foster a constructive organisational culture to enable our people to deliver vital services for Queenslanders and other...

In the role of Government and Stakeholder Relations Advisor your accountabilities will include:Prepare and coordinate a range of executive and ministerial correspondence to meet a high standard of quality, accuracy, relevance, appropriateness and timeliness, in line with whole-of-Government and departmental requirements. Identifying, examining and analysing...

Accountabilities include: Interpret, research, analyse, and advise on complex and/or sensitive workplace HR issues. Coordination of workforce programs and projects in collaboration with relevant stakeholders on a range of HR & Capability activities.Using project management methodology, conduct research and contribute to the identification, development,...

The Principal Advisor will assist the Manager - Regulatory Research and Assurance Strategies by leading implementation OIR's research program and using research processes and outcomes to shape advice to our executive to inform the current and future regulatory direction of OIR's four Regulators: Workplace Health and Safety Queensland, Electrical Safety...

About usThe Government & Media Relations Unit sits within the Office of Deputy Director Branch in Translink Division. The team manages a large volume of executive, ministerial, and customer communication, correspondence, and enquiries in a professional and efficient manner.Key responsibilitiesIn the role of Government and Stakeholder Relations Advisor you...

Location***- Brisbane, Queensland- Category***- Sales & Marketing- Salary- $ AUD - $ AUD Hourly- Posted 31Jan2024- Work type Casual/Temp- Contact Pierre Botha- Reference BH156567- About the Company:As one of Australia's largest and leading human resource and consultancy agencies, Chandler Macleod has a proven track record of Unleashing Potential in both...

Brisbane CBD location Excellent Salary Package Leading Government owned Organisation Are you passionate about building strong, positive relationships within communities and making a difference in one of Queenslands leading State Government Owned Corporate involved in some of the States most important infrastructure projects? Our client is seeking a dynamic...

Your Role:The purpose of this role is to drive customer-centric initiatives within Downer Group and ensure effective implementation of the Customer Experience (CX) framework. The Customer Experience Advisor will work collaboratively with business units, leveraging the existing framework, and championing the benefits of CX across the organisation. The role...

The Industrial Relations and Policy team is responsible for contributing to the development and implementation of the department's industrial relations agenda, including: the development and implementation of certified agreements (enterprise bargaining); dispute management both directly with unions and in the Queensland Industrial Relations Commission;...

The primary purpose of the role of Principal Advisor (Psychological Health) is to design, develop and implement initiatives, programs and projects to support the effective regulation of psychosocial hazards at work in Queensland and that promotes thriving workplaces across Queensland.As a Principal Advisor, you will be expected to work closely and...

The roleIn this role you will be a part of the Employee Relations Centre of Expertise team within HR, providing expert advice and assistance across the department on all industrial and employee relations matters.We are looking for a skilled, passionate and enthusiastic leader who can provide expert level advice and who works collaboratively with key...

The Principal Advisor, Customer Research will grow the Transport Talk online community in a way that maintains community engagement whilst delivering evidence-based actionable insights to TMR business areas. They will be an agent of change in a highly complex and dynamic environment, which will allow them to think outside the box in delivering...

The Principal Advisor, Governance and Support is an integral part of an efficient, flexible and responsive team responsible for governance and coordinated implementation of state-wide industry strategies and programs to enable Queensland industries and workplaces to drive health, safety, injury management and wellbeing performance.This role involves managing...

As the Contact Centre Quality Advisor, you will:Monitor the work of Contact Centre team members to evaluate service delivery quality and identify coaching, training and development needs. Coordinate and facilitate one on one feedback and coaching sessions with Contact Centre team members to improve customer service quality. Research, assess and report on...

About usAs a department our goal is to assist the community in preventing, preparing for, responding to, and recovering from fire and emergency incidents.Queensland Fire and Emergency Services (QFES) is the main provider of fire, rescue, and emergency management programs and services across Queensland.The department includes the Fire and Rescue Service,...

We have an exciting opportunity for a permanent AO3 Assistant Advisor to join our Employee Relations Group within the People Capability Command, Queensland Corrective Services.QCS has a challenging, contemporary and highly unionised employee and industrial relations public sector environment that provides the unique opportunity for practitioners looking to...

The Industrial Relations and Policy team is responsible for contributing to the development and implementation of the department's industrial relations agenda, including: the development and implementation of certified agreements (enterprise bargaining); dispute management both directly with unions and in the Queensland Industrial Relations Commission;...

Human Resources (HR) provides a range of strategic human resource services and advice to the department, including in the areas of organisational change, employment programs, training and development, employee relations and workplace health and safety.Our focus is on delivering best practice support and advice by working collaboratively with managers and...