Offshore Operations Senior Lead, Thrive

1 week ago

Melbourne, Victoria, Australia nib Full time

Let's talk about nib Thrive

nib's vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion.

nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family. nib Thrive currently supports more than 39,000 NDIS participants and is on track to reach its goal of supporting at least 50,000 participants by FY25. nib Thrive is currently one of the top three largest plan managers in Australia.

Let's talk about diversity, equity and inclusion

We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment

Let's talk about this role

The Offshore Operations Senior Lead is responsible for managing the relationship with our outsourced service providers, ensuring the delivery of high quality, efficient and compliant results, which meet the expectations of our business and stakeholders (including the end users of our plan management services).You will work with our offshore service providers to ensure continuous improvement opportunities are realised, performance is maintained and reported on, & quality assurance, coaching and training opportunities are reflective of the businesses they are providing the service for.

Other duties may include:

  • Deliver on the communications strategy, ensuring clear two-way communication between stakeholders
  • Build and maintain relationships with leadership team, service providers and relevant internal/external stakeholders
  • Drive a high-performance culture and ensure high staff engagement through quality leadership & relationships
  • Understand and execute contracts – ensuring the relationship and performance is managed in line with the agreement, and risks are raised and mitigated

Let's talk about you

This role will work closely with service providers from several countries, so an understanding and respect for cultural & religious practices is required. As you will be the key relationship contact with these providers you will have prior experience in delivering clear, timely and detailed communication with managers and stakeholders of offshore teams.

Other skills to be successful in this role include:

  • Demonstrated experience in relationship management, with the ability to influence business outcomes
  • Demonstrated experience working remotely and managing offshore relationships across differing cultural backgrounds
  • Demonstrated experience in working in a highly regulated environment
  • Strong leadership and change management skills
  • Proven experience in managing stakeholders
  • The ability to influence, prioritise and work collaboratively to achieve desired outcomes
  • A background in contract management and understanding of the risk associated with this
  • Adaptable with technology and a willingness to complete compliance administration

Working hours Mon – Fri between 8am – 6pm. Open to all locations within 2 hours of our nib Hubs.

At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We're always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply

Let's talk about working at nib

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we're committed to creating a flexible working environment where you're free to be you.

Other benefits to support you at work (and play) include:

  • Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
  • The opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partners
  • Support your better health – whatever that looks like for you - through our nib Well Program and corporate fitness discounts
  • Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
  • Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. All successful applicants will be required to obtain and hold valid NDIS clearances, including a valid working with children check as per nib's NDIS Workforce Policy.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

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