Crisis Support Worker

1 week ago


St Kilda, Victoria, Australia The Salvation Army Full time

Number of Positions Available:
3
Start your career with The Salvation Army today

  • We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.
  • ABOUT US
  • The Salvation Army is a Christian movement and one of Australia's largest and mostloved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship.

    The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

Start your career with The Salvation Army today


We are looking for a progressive and compassionate Support Worker who shares our mission & values and is committed to achieving positive outcomes.

If you have the passion and drive to commit yourself to a challenging and rewarding role, working with people experiencing homelessness, please contact us for a copy of the Position Description.

About us


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship.

The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.


Homelessness Melbourne Metro is committed to providing person-centred care, trauma informed practice and a strengths-based approach to improve the health, wellbeing and housing outcomes for people experiencing homelessness.

Service profile


The Homelessness Melbourne Metro region is a large Homelessness provider in the inner city of Melbourne and provides a comprehensive range of residential & community services across six sites in St Kilda, Footscray, North Melbourne, West Melbourne & Kensington.


Community programs include the Crisis Contact Centre, Community Outreach Services for single adults, support for older people in public housing, rough sleeper & street sleeping initiatives, community participation and AOD support.

Residential services operate from Foley House in Footscray, the Open Door in North Melbourne and Flagstaff in West Melbourne.

Homelessness Melbourne Metro is supported by co-located services including the TSA Chaplaincy program, Bolton Clarke primary health service and NDIS support coordination.

Your role


The St Kilda Crisis Centre offers a twenty-four-hour, State-wide crisis response to people at risk of and experiencing primary homelessness.

The service provides drop-in support from 9am until 11pm each day of the year and a telephone-based response 24/7.


The St Kilda Crisis Centre is a high-volume service, that provides assistance to single adults and families at risk of, or experiencing, homelessness.

Assistance may include financial assistance for emergency housing, food vouchers, material aid, information, advocacy, and planning, as well as referral to specialist supports in relation to housing, family violence, alcohol and other drug use and mental health.


This is a permanent part-time position for 4 shifts per week (average 26 hours), across a range of shifts which are currently available including daytime, after hours and nights.

Shift patterns will be negotiated in advance and applicants should be aware that St Kilda Crisis Centre undergoing a service review which may recommend a change in shift patterns.

About you

  • Resilience, flexibility and adaptability
  • Creative outcome focused attitude
  • Ability to meet tight deadlines
  • Advanced communication, written & organisational skills
  • Ability to ensure service delivery outcomes meet the required target
  • Relevant degree or above qualifications
  • Ability to manage crisis situations
  • Initiative to solve service delivery challenges
Benefits working at The Salvation Army

  • We offer our eligible employees NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits


Employee Assistance Program
  • Independent confidential counselling service
  • Discounted health and fitness programs through Fitness Passport
  • Up to 5 days paid leave per year to support a TSA program or activity
  • An inclusive culture of dedicated, passionate, and professional team members
  • Positively supporting and impacting the lives of others through your career contribution
  • Located in St Kilda, close to public transport
Enquiries only

  • Please contact Service Coordinator Bernie Mannion for a Position Description or to discuss this opportunity in more detail: _
- or _

  • The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
  • We value Integrity, Compassion, Respect, Diversity, and Collaboration_


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