Store Manager I Sydney

2 weeks ago

Sydney, New South Wales, Australia lululemon Full time

Who We Are

We are lululemon, a cutting-edge performance apparel company focusing on yoga, running, training, and various athletic activities. We lead the way in advanced fabrics and functional design, developing products and experiences that inspire movement, growth, connections, and well-being. Our success stems from our innovative products, store emphasis, dedication to our team, and the meaningful relationships we build in every community. We are committed to driving positive change for a healthier future, fostering an inclusive, equitable, and growth-oriented environment for our team members.

Job Summary

The role of an Assistant Store Manager is crucial within our store leadership team, influencing team members and guests' experiences daily. Assistant Store Managers lead and coach team members, ensure accountability for results, and deliver exceptional guest experiences. They also oversee administrative tasks, including floor management and scheduling.

Core Responsibilities of the Job

Leadership and People Management

  • Establish and nurture a respectful and inclusive team environment, embracing differences to create a supportive and engaging atmosphere for all team members and guests.
  • Assist the Store Manager in building a diverse and strong team with varying experiences, backgrounds, and skills to drive store operations.
  • Support continuous learning and development of team members through feedback, coaching, mentoring, and career guidance, addressing performance issues consistently and fairly.
  • Participate in the recruiting, hiring, onboarding, and performance management processes of the store.
  • Engage in career dialogues to help team members understand how their role at lululemon contributes to their personal and professional growth.
  • Recognize team members' achievements, identify areas for improvement, and document performance to encourage career development.
  • Collaborate with the Store Manager to create and manage team schedules based on labor requirements, availability, and budget constraints.

Working with Others

  • Cultivate supportive and productive relationships with all team members, focusing on their personal and professional growth.
  • Collaborate with team members to ensure an outstanding guest experience that prioritizes guests' time and supports store operations.

Guest Experience

  • Guide team members in offering a stellar guest experience by providing product education, addressing guest needs, and supporting in-store transactions and omnichannel programs.
  • Be proactive on the sales floor to meet the demands of the business, team, and guests.
  • Resolve guest feedback and handle urgent matters, ensuring guest satisfaction and fostering positive relationships within the community.
  • Boost brand visibility and community integration by nurturing inclusive relationships with partners, influencers, and diverse community resources.
  • Establish and maintain local partnerships with ambassadors, sweat leaders, and external collaborators to enhance guest and team interactions.

Operations

  • Execute the Store Manager's vision for the store and relay it to team members.
  • Collaborate with the Store Manager to analyze business data and metrics for informed decision-making and planning processes such as business reviews and sales strategies.
  • Assist the Store Manager in overseeing the store's budget, labor allocation, expenses, and financial statements.
  • Provide leadership on the sales floor, ensuring efficient operations by planning coverage and making strategic decisions.
  • Open and close the store following the designated checklists.
  • Adhere to safety policies and procedures to maintain a secure work environment.
  • Conduct work in compliance with relevant policies, regulations, and laws.

Budget Responsibility

  • Responsible for specific aspects of the budget or labor hours as delegated.

People Management

  • Take on a leadership role, indirectly supervising a portion of store employees during shifts or as directed by the Store Manager.

What We Look For

Inclusion & Diversity: Fosters an inclusive environment that appreciates and celebrates diversity

Integrity/Honesty: Behaves with honesty, fairness, and integrity

Leadership: Demonstrates the ability and willingness to lead, influence, and motivate others, guiding them towards success

Collaboration and Teamwork: Collaborates effectively and supports team members to achieve shared objectives, seeking diverse perspectives and partnerships

Adaptability/Agility: Adapts to change and uncertainty, adjusting priorities in a fast-paced setting

Decision Making: Makes effective and timely decisions by evaluating alternatives logically and rationally

Strategic Thinking: Develops strategies aligned with the company's vision and values to accomplish goals and further the mission, considering the broader implications of decisions

Resilience: Persists in the face of challenges, recovering quickly from setbacks

Job Requirements

Eligibility

  • Authorized to work in the store's jurisdiction where assigned.

Availability

  • Flexible availability is a must.

Other Willingness Requirements

  • Ability to work collaboratively as part of a team and independently when needed
  • Willingness to remain active in the store for most of the shift to assist guests and complete tasks.

Experience

  • Prior experience in leadership or people management

Job Assets (i.e., nice to have; not required)

  • Education: High School diploma or equivalent
  • Education: Bachelor's degree or equivalent
  • Experience: 1 year of retail or sales-specific management experience

Successful applicants progressing to the interview stage will be contacted by a Manager or a member of the People & Culture team. Applicants in need of accommodations to perform essential job duties can discuss this during the interview arrangement with the Manager or a member of the People and Culture team.

Beyond The Paycheck (Benefits & Perks)

At lululemon, we value and invest in every aspect of an individual – body, mind, and spirit. Our comprehensive rewards program aims to support you in reaching your goals and focusing on your passions. Besides competitive pay and a team-oriented bonus scheme, we provide paid time off, generous discounts, fitness/yoga classes, parental support programs, and personal and professional development opportunities.

LGBTI Jobs is an Australian job board dedicated to assisting and connecting LGBTQ+ graduates and job seekers with organizations actively promoting LGBTQ+ inclusion initiatives.

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