Car Park Supervisor

1 week ago

Brisbane, Queensland, Australia Scentre Group Full time
Your opportunity

The parking experience is often the initial and final impression for customers and retailers visiting our Westfield Living Centres.

As the Car Park Supervisor at Westfield Carindale , you will directly report to the Services Manager and play a pivotal leadership role. Your main focus will be on ensuring efficient management of the car park operations, encompassing physical, personnel, procedural, and commercial aspects.

Your key accountabilities will include:

  • Lead, coach, and develop the parking team to provide exceptional customer experiences.
  • Collaborate with internal and external stakeholders to identify and implement improvements for the parking experience.
  • Oversee day-to-day operations, ensuring adherence to processes and standard operating procedures (SOPs) while maintaining overall operational awareness.
  • Analyse data to identify trends and insights that drive future enhancements.
  • Ensure safety standards are maintained within the car park, partnering with relevant teams.
  • Work with the Centre Risk and Security Manager to manage Workplace Health and Safety (WH&S), including reviewing and updating WH&S documentation such as the WH&S Management Plan, Traffic Management Plan, and Peak Traffic Flow Plan.

These responsibilities are crucial for delivering outstanding customer experiences and ensuring the smooth operation of the car park.

What will set you apart from the rest?

To truly thrive in this role, it is essential to approach each day with a forward-thinking mindset, embracing change with grace, and always keeping the customer journey at the forefront of your priorities. Your success will be fuelled by your genuine passion for providing outstanding parking experiences and your ability to foster a supportive and inclusive team environment. Remember, your willingness to innovate and explore new ideas will play a key role in our collective growth and success.

  • Familiarity with systems and a quick ability to learn new procedures, while also sharing your existing skills with the team.
  • Experience in leading high-performing teams to deliver exceptional customer experiences.
  • Proficiency in reading and analysing data to identify trends and gain insights.

What sets us apart from the rest?

  • A collaborative, welcoming, inclusive, and supportive culture.
  • Gender-neutral parental leave – 18 weeks paid with no qualifying period.
  • Life Leave – additional five days paid leave to use however you like on top of your four weeks annual leave.
  • Diverse career paths - Opportunities to cross-skill and develop working with over seventy different professions within the team.

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