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Ecommerce IT Systems Analyst
2 weeks ago
Join Australia's leading lighting retailer:
-
Full-time maternity leave role at our Support Centre located in Derrimut:
Great company culture and benefits with flexible working arrangements
About Beacon
Established in Melbourne in 1967, Beacon Lighting is Australia's leading specialist retailer of lights, ceiling fans and light globes, with over 120 stores nationwide.
We're driven by a passion to improve the homes and lives of our customers by always searching for and creating not only beautiful and exciting designs, but products that are innovative and gentle on the environment.
The Role
We are seeking a full-time (Mat Leave Contract) eCommerce IT Systems Analyst to join the IT team at our Support Office in Derrimut.
Primarily, the role is to resolve technical and operational issues originating from our suite of systems from the website to POS and fulfillment of goods.
The role works with technical and business associates, vendors for website maintenance and enhancements, support & testing IT in relations to e-commerce business systems.
The key responsibilities of the role include:
- Serve as the primary point of contact for ecommerce system related inquiries and technical issues from users.
- Escalate complex issues to appropriate teams or vendors, ensuring timely resolution and mínimal disruption to ecommerce operations
- Meet with business suppliers and programmers for project management work during the development of business projects and where software updates and modifications are required by the business.
- Contribute to or author technical documentation for technical related projects. There will be requirement to assist with production of white papers on technical projects.
- Provide status reports and updates to all stakeholders and immediate manager regarding project status and system outcomes.
- Creation and maintenance of System Knowledge-Base. This will be used for training materials and troubleshooting references.
- Be available for oncall works as required outside of business hours if applicable, especially within a project
About You
To be successful in this role you will have:
- Ability to analyse existing tools and databases and provide or recommend software solutions
- Excellent problem solving and analytical skills and the ability to engage and influence stakeholders
- Magento experience essential
- Microsoft SQL experience preferred
Benefits
In return for your efforts, we offer an attractive salary package, generous product discounts, and a great supportive team culture.
Based in Derrimut, this role offers the security and convenience of on-site parking, as well the availability of flexible working arrangements.
This is a fantastic opportunity to work within an ASX listed company that has been constantly evolving and going from strength to strength for over 50 years.
**How to Apply-
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