Export Planner

2 weeks ago

Melbourne, Victoria, Australia Fonterra Full time

General Information:

  • Date Published 06Jun2023
  • Advertising Ends 22Jun2023
  • Country
  • Australia
  • Location
  • Melbourne & Southern Victoria
  • Role Type
  • Sales
  • Work Type
  • Permanent
  • ID# 4913
    Position Description:
  • Permanent Full time Opportunity
  • Richmond location & hybrid work model
  • WFH options
  • Join a team of collaborative & supportive professionals

About the opportunity


Reporting to the Ingredients Customer Value Chain Manager, you will provide specialist knowledge of nominated markets and be the conduit between the Fonterra regional office and Fonterra Australia in all matters relating to export.


You will be responsible for ensuring customer orders are delivered within agreed KPIs, and in compliance with Export and Importing country regulations.


Based at our Richmond head office with WFH flexibility, this role will see you build and maintain strong relationships with key internal and external stakeholders across the business to ensure export orders meet supply chain delivery expectations.


You will also:

  • Efficiently manage order fulfilment activity and customer inquiries in line with sales strategies
  • Be the dedicated go to person for all order fulfilment activities for designated customers/markets and be ultimately responsible for completing each sales order and delivery up to documentation.
  • Ensure all documentation is accurate and complies with government regulations.
  • Problem solve and resolve issues impacting on delivery such as Master data, IT, shipping or documentation.
  • Accurately execute customs export permits and health certificates for necessary international orders, in a timely manner.
  • Develop and maintain knowledge of assigned markets, customers and food industry protocols

About You


Critical to your success in this position, will be your highly honed communication skills and attention to detail, teamed with your ability to be a collaborative team player.

You will be a keen learner, process driven and easily adaptable to a fast-paced and dynamic work environment.

Ideally, you will have strong Excel skills and experience within the FMCG sector. Dairy industry knowledge/ experience will also be advantageous as will experience in an Export/Logistics or Supply Chain environment.

Playing a key role in driving processes, you will add value to current processes by identifying areas of improvement.

You will also have:

  • Excellent interpersonal skills
  • 23 years' minimum experience in customer service / administration
  • Intermediate advanced skills in Excel will be highly regarded
  • Experience with SAP systems will be highly advantageous


This is an exciting opportunity for a detail oriented, customer focussed professional looking to diversify their experience within Fonterra and gain valuable experience in a dynamic export focussed environment.


Our Story
Fonterra is a global nutrition company owned by 10,000 farming families in New Zealand. We employ 20,000 people around the globe and offer amazing opportunities for people who want to join our team.


In Australia, we take the milk we collect from our farmers, and our eight manufacturing sites across Victoria and Tasmania turn this into dairy foods that generations of Australians have grown up with and love, including Perfect Italiano, Mainland, Western Star, and Bega.

We also sell dairy ingredients to many of the world's leading food companies and partner with foodservices business across the country to get dairy foods into chefs' hands.


At Fonterra, we understand that to attract top talent we need to have the jobs that will make you want to get out of bed in the morning.

Diversity, inclusion, and flexibility are a big part of our business, and with a collaborative culture, inspiring leaders and passionate people, this is a great place to work.

**_
Applications will close Thursday, 22nd June 2023_

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