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Case Review Officer

3 months ago

Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

Organisation:
Department of Transport and Planning

Occupation:
Other

Reference:4176

About the Role
The Case Review Team within DTP is responsible for conducting 'internal reviews' of public transport and clearway infringementnotices.

The Case Review Officerreports into the Senior Case Review Officer andis responsible for undertaking investigations andassessmentsofrequests for internal review in relation toinfringements issued by DTP.


This will include:

  • reviewing matters on a case-by-case basis and forming consistent and evidence-based decisions, in accordance with governing legislation, policies and guidelines;
  • conducting relevant team administration to facilitate the conduct of internal reviews; and
  • contributing to other branch initiatives, deliverables, projects and other tasks as required (and directed to undertake)from time to time
Position Outcomes

The Case Review Officer is responsible for conducting investigations and assessments, making decisions on requests for internal reviews concerning public transport offenses.

They collaborate with various teams to ensure compliance with legislation and regulations, provide accurate information and advice, and follow policies for successful prosecution.

This involves preparing correspondence, maintaining relationships with stakeholders, and striving for regulatory excellence while upholding ethical standards.
Additionally, they actively contribute to improving systems and procedures for effective regulatory activities within the branch.
Statutory interpretation(foundational)-Applies knowledge of current legislation to relevant business problems and opportunities.
Reads and interprets Acts and subordinate legislation with reference to their structure and operative provisions.

Critical thinking & problem solving(foundational)-Seeks resolution of problems through policy or process guidelines; Otherwise seeks guidance by providing information and ideas relevant towards resolution ofproblem.

Understandsconcepts enabling improvements in critical thinking and problem solving

Systems thinking (foundational)-Understands and can identify how own work is part of a system that connects to andinteracts with other processes, people and structures; Understands systems thinking concepts and the role thatsystems thinking can play in solving complex problems and apply in own area of work.

Innovation & continuous improvement (foundational)-Contributes ideas toward improving the effectiveness of ownwork area; Understands and delivers against standards of quality and effectiveness applicable to own area of work; Maintains quality in the face of time pressure.


  • Digital & technological literacy (foundational)-Performs a range of tasksthrough digital tools e.g.

Microsoft suite ofapplication of Outlook, Excel, Powerpoint, Word, and Skype; Has broad understanding of megatrends in the digital andtechnology space e.g.

Internet of Things, Robotic Process Automation, Machine Learning, Cybersecurity.
Stakeholder management(foundational)-Responds to clients' needs; Keeps the client or stakeholder up to date withissues and developments; Promptly follows through on inquiries, requests and complaints; Takes responsibility forcorrecting problems promptly

PERSONAL ATTRIBUTES

  • Flexibility & adaptability (applied)-Accept changed priorities without undue discomfort.
Responds quickly to changes.
Comfortable working in collaboration with teams outside of own organisation

  • Working collaboratively (applied)-Build a supportive and cooperative team environment; Engages other teams to share information in order to understand or respond to issues; Support others in challenging situation
Qualifications and Experience
Recent experience in a similar subject matter
A relevant tertiary degree would be highly regarded
What we offer

  • Meaningful work making Victorian communities more accessible and liveable
  • Professional growth and development opportunities across the department and the wider Victorian Public Services
  • A hybrid working model focused on collaboration and teamwork
  • Optimal work-life balance initiatives including flexible working arrangements
  • Opportunity to work across multiple urban and suburban hubs
  • We prioritise se the development of a safe and inclusive culture
Culture Value

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds.

At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction.

This empowers our employees to effectively contribute to our goals.
How to Apply
Click the 'Apply' button and follow the prompts.
Applications should include a resume and a cover letter.
Applications close11.59pm on Sunday, 30th June 2024.
For further information about the role please contact Cara Whooley, Team Leader Case Reviewvia
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks.
Information provided to the Department of Transport and Planning will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g., large print) due to any viewing difficulties or other accessibility requirements.


  • Team Leader Case Review Cara Whooley
  • N/A#J18808Ljbffr