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Customer Support Specialist
1 week ago
Customer Support Specialist
- Competitive base salary
- Fulltime
- Career Development
About the company
Offers a complete range of next-generation light, medium and heavy-duty transport solutions to suit every business.
About the role
Are you sick of the mundane dealership life and looking for a familiar change? Great opportunity on offer with an OEM market leader
Duties
- Promote a high standard of customer service
- Strong attention to detail
- Ability to work autonomously in a team environment
Intermediate
- Advanced understanding of the Microsoft office suite
- Perform service CSI calls
- Record scoring & verbatim feedback into the CRM system
- Update customer contact information
- Escalate customer complaints to the Department Manager of Customer Support
- Support customer experience and other departments with inbound and outbound activities
- Fun & supportive team environment.
Monday
- Friday 8.30 am pm role.
Skills and experience
- Motivated individual with strong relationshipbuilding skills
- 2+ years experience with outbound customer service calls/contact centre
- Excellent communication skills
- Ability to work independently as well as a part of a team
- Advanced PC skills and attention to detail
- Able to demonstrate an ability to understand and cultivate the company values
Benefits
- Competitive salary
- Exposure to all facets of the business
- Ongoing training and developments
How to Apply
Please send us your resume today if you are interested in joining a successful business for this fantastic full-time position.
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