![National Heavy Vehicle Regulator](https://media.trabajo.org/img/noimg.jpg)
Engagement Officer
7 days ago
About the Role
A unique opportunity is now available for an experienced and energetic CX specialist to join the National Heavy Vehicle Regulator's (NHVR) Corporate Affairs division as a Customer Experience Engagement Officer.
Reporting to the Manager of Industry Engagement and Customer Experience, you will use your extensive CX knowledge and experience to conceptualise, develop and implement customer experience initiatives, including journey mapping.
With an innovative mindset, you will partner with internal stakeholders across the business to execute our customer experience strategy and strengthen our commitment to CX, while ensuring we meet our customer principles.
As the Customer Experience Engagement Officer you will influence and implement initiatives that promote cultural change, while also providing advice and guidance to the organisation on its key deliverables to ensure a customer focus approach is delivered.
The Customer Experience Engagement Officer also works with a broad range of external stakeholders - including the complete transport industry supply chain, and local and state government jurisdictions - responsible for customer priorities and the complaints process.
This is a full time, permanent position, based in Newstead's vibrant Gasworks precinct - close to transport, cafes and end of trip facilities.
About You
With strong CX knowledge and experience, you are an energetic, dynamic and modern thinker for a modern Regulator.
You will hold relevant qualifications in CX, marketing or related fields and have strong subsequent relevant experience working in a customer experience design position.
Key to your success in this role is your demonstrated experience in conceptualising, developing, implementing, and reporting on customer experience programs.
You will hold high level communication and interpersonal skills to manage customer complaints and compliments and hold significant experience in these processes.
How to Apply
As part of the interview stage, applicants will be required to show a short presentation on what they see themselves doing in the first 100 days of the role.
_ Applications close 11:55pm, 13th August 2023._
Successful applicants will be required to complete a national police and work rights check.
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