Customer Success Manager

1 week ago

Brisbane, Queensland, Australia IBM Full time
Introduction

Customer Success Managers (CSM) drive business value and technology outcomes throughout customer lifecycle with IBM Software Growth Offerings and IBM Cloud to support Hybrid Cloud Platform strategy.


CSMs are responsible for use case identification and value realization for IBM Software Growth Offerings and IBM Cloud; architecting and co-creating Minimal Viable Products (MVP) alongside customer practitioners; driving increased usage and adoption for IBM Software Growth Offerings; guiding customer IT executives through the changes needed to unlock the full value of hybrid cloud; demonstrating value of IBM Software Growth Offerings to the customer; and identifying additional opportunities for adoption.


CSMs also activate early renewal conversations, drive upsell, and work with the renewal team to ensure execution of the renewal process.

They focus on Individual, Team, and Department Operational Objectives. Influences Functional Strategy.

Your Role and Responsibilities
We are currently recruiting for a Customer Success Manager based in Brisbane.

Environment:

Professional knowledge of function, business unit or country operations. Understand organizational resources, priorities, needs and policies.

Communication/Negotiation:

Guide other professionals. Adapt communications and approaches to conclude negotiations with various partners, resulting in common agreements.

Problem Solving:

Analyze complex/new situations, anticipate potential problems and future trends, assess opportunities, impacts, and risks. Develop and implement solutions.

Contribution/Leadership:

Leads multi-functional teams, or conducts special projects, or manages department(s) (national or international). Has vision of functional or unit mission. Influences people and organizations, including executive management, when issues are complex/difficult and require considerable diplomacy.
Considerable latitude in responsibilities to define and decide on tools, processes, priorities and resources following general business unit directives. Recognized as an expert in their field. Often no precedent exists.

Impact on Business/Scope:

Accountable for projects or programs involving multi

"Offered on a permanent regular employment basis or on a fixed term hire 24 months basis"

Required Technical and Professional Expertise
As Above

Preferred Technical and Professional Expertise
As Above

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.

With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.

Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.


Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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