Customer Success Manager- Procurement

1 week ago

Brisbane, Queensland, Australia ReadyTech Full time

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About the role:

The Procurement Systems division of ReadyTech is a leading provider of enterprise contract management and procurement software, dedicated to transforming how businesses manage their contracts and procurement processes. Our innovative solutions empower organisations to reduce corporate waste and enable better business outcomes through streamlined operations, enhanced governance and compliance, improved supplier performance, and optimized spend management across the enterprise.

We are seeking an experienced customer-centric focused Customer Success Manager to help service our growing premium customer base in Australia. Experience in enterprise software applications and strategic account management with a proven track record in customer success and growth is essential.

About us:

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer's diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.

We're an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can't be found in any other company.

It's an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

You will get to:

  • Learn and articulate value proposition
  • Research customer accounts, identifying key stakeholders, and generating interest
  • Manage the complete customer success cycle
  • Adopt and deploy ReadyTech's 'Client Engagement Framework' to build customer references and generate incremental revenue through upsell opportunities
  • Use ReadyTech's CRM effectively to maintain customer contacts, meeting notes & actions, build pipeline and enter/maintain customer deals to provide regular pipeline/sales forecasts
  • Attend and facilitate events- conferences, seminars and other marketing events promoting ReadyTech's software to customers
  • Leverage ReadyTech marketing initiatives- e.g. promote customer involvement in ReadyTech conferences, sharing ReadyTech posts on social media, promoting product webinars to customers, ensure customer contact database is up to date to maximise effectiveness of customer focused EDM campaigns
  • High quality proposals- ensure your customer quotes / proposals meet our quality standards and details are cross checked and approved to ensure accuracy of representation
  • Achieve customer success KPIs- e.g. low churn rate, solution adoption / value measures, customer satisfaction ratings, upsell target

More about you:

  • Proven track record of customer success / account management and being able to upsell new products and services – we want to you achieve, if not exceed your Customer success KPI's and associated On-Target-Earnings
  • Strong customer service / customer success orientation and commitment to outstanding Customer service with high integrity
  • Ambitious and motivated self-starter, driven and motivated by customer success
  • Proven ability to quickly learn new concepts, technology and approaches
  • Demonstratable application of strategic and/or consultative customer service experience in an enterprise applications software environment
  • Strong phone presence and experience in customer communication
  • Ability to develop strong working relationships and influence with key stakeholders and decisions makers within customer organisations
  • Strong verbal and written communication skills
  • Ability to author 'winning' and well-structured high-quality proposals based on a clear understanding of customer requirements and challenges
  • Effective negotiation skills – establishing value and being able to negotiate win/win scenarios
  • Ability to run multiple customer success plans and campaigns concurrently
  • Effective prioritisation skills and initiative
  • Experience facilitating presentations / demonstrations in selling the value of enterprise software applications

Why you should become a ReadyTecher:

  • A day off for your birthday- hip hip hooray
  • Additional 4 days of leave each year
  • ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
  • Hybrid work, with in-house baristas in Australia via the Ready Beans team
  • Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
  • Paid parental leave
  • Additional paid leave for miscarriage, endometriosis and menopause
  • Volunteer leave
  • Flu vaccinations
  • And plenty of ReadyTech merch drops along the way

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers

Position description Apply now Share

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