Overnight Guest Services

2 weeks ago

Perth, Western Australia YHA Australia Full time

YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.


We are proudly part of the global organisation Hostelling International - a network of over 3,000 unique places to stay in more than 70 countries.

Currently, we have a network of 49 properties across the country with facilities like on-site pools, open-air rooftops, bars, cafes and coworking spaces.

Our travellers can enjoy experiences with us that range from Opera House views on the YHA Sydney Harbour rooftop to sleeping in a prison cell in the historic Fremantle Prison to hiking back to eco-friendly lodging in the heart of a National Park.


Our Values:

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
-
Work together - _We open doors for each other as well as our guests_
-
Give our best - _We bring our best selves every day we come to work_
-
Put our guest first - _We know great hosts make great holidays_
-
Think differently - _We see problems as opportunities_
-
Have fun - _We celebrate and enjoy being together_

YHA Fremantle is currently seeking a Overnight Guest Services to join the team on a part-time basis
The overnight guest services attendant is responsible for attending to guest queries by providing prompt guest services overnight.

The overnight guest services attendant is expected to provide support to other areas prior to the overnight engagement, including but not limited to, general cleaning, reception support, food & beverage preparations and activities assistance.


Day-to-day duties include:

  • Providing excellent customer service to property guests and contributing to the property's friendly and cheerful atmosphere.
  • Having possession of the night phone and ensuring that this number is clearly displayed in conspicuous and relevant areas within in the property.
  • Checking in late arriving guests and providing them with information that will assist in an enjoyable stay.
  • Ensuring property rules are adhered to overnight and harmony is maintained.
  • Handing over relevant information during shift changeovers.
  • Overseeing the security of the building, dealing with unauthorised persons on premises, and bringing any problem areas to the attention of management

Housekeeping/Cleaning:

  • Cleaning of communal facilities and public areas when required.
  • Conducting periodic deep cleans of property rooms, ensuites, and communal facilities.
  • Controlling laundry sent and received (for properties where a linen hire company is used).
  • Removing and sorting of recycling and rubbish from rooms, corridors, bathrooms and communal areas.
  • Laundry, folding and restocking of linen.

What we are looking for:

  • Availability to work overnight, including being oncall to attend to guest queries overnight.
  • Problem solving skills including the ability to work independently to solve problems in line with YHA policies and procedures.
  • Excellent customer service skills.
  • Attention to detail.
  • Commitment to safety and security.
  • Ability to commit to minimum of 3hour shifts prior to overnight engagement.

What's in it for you?

  • Within hospitality award hourly rate
  • Guaranteed working hours
  • Internal upskilling training from our Learning & Development team
  • Mental health wellbeing such as an employee assistance program
  • Access to additional benefits and discounts as part of YHA's national network
  • Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs

Our Culture
At
YHA, you can expect to be treated with dignity and respect. We're committed to creating a diverse and inclusive workplace environment.

  • Gender Balance empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
  • Indigenous Australians provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
  • Accessibility improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
  • Flexible Working supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
  • Pride enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

Job Type:
Part-time

Part-time hours: 20 per week

Salary:
$ $25.00 per hour

Benefits:

  • Referral program

Schedule:

  • Rotating roster
  • Weekend availability

Supplemental pay types:

  • Penalty rates
Ability to commute

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