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Customer Banking Specialist
1 week ago
38 hours per week:
- Monday: 8.30am 5.00pm
- Tuesday: 8.30am 5.00pm
- Wednesday: 8.30am 5.00pm
- Thursday: 8.30am 5.00pm
- Friday: 8.30am 5.00pm
Do work that matters
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement.
Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us.
See yourself in our team
As the
Customer Banking Specialist in our
St Helens Branch, you'll:
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
- Complete Financial Health Checks to assess customers' financial needs and identify any changes
- Provide options for the customer through education & demonstration of our inbranch technology and digital banking options
- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our riskadverse culture
You will be joining one of our Multi-Channel Branches
What is a Multi-Channel Branch?
- Between 9:301pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
- After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
We're interested in hearing from people who have
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & the ability to articulate financial terms in a clear way
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
With us, you'll help customers make informed financial decisions to achieve their goals.
At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank
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Advertising End Date: 02/04/2024
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