Customer Care Officer

2 weeks ago


Shoalhaven, Australia CareSouth Full time

Who We Are


CareSouth is a spirited, truly local community based organisation with a dynamic and bold vision to make a difference 'every day'.

Working across locations in NSW and ACT, we seek to inspire each other and the communities in which we operate.

Our purpose is to influence and support the safety, development and empowerment of children, young people, adults and communities.

About the Role
CareSouth are currently seeking a Full Time Customer Care Officer for up to 12 month fixed term to join our Nowra team


The role of the Customer Care Officer is to provide exceptional customer service to clients and the community, and to connect them with the wide range of services and programs CareSouth provides.


Acting as the key point of contact, this role will represent CareSouth's values in every interaction and across all channels in an informed, professional and engaging manner.


The successful applicant will have:

  • Experience in Customer Service Delivery preferably gained in a Call Centre or similar environment for a minimum of 2 years
  • A customer centric mindset and dedication towards building customer/client connections and providing impeccable customer service
  • Demonstrated respectful clear and professional manner
  • Exceptional team player qualities
  • Advanced computer literacy and high level communication skills
  • Proven ability to manage competing complex priorities or tasks

Do you want to be a part of something great?
At CareSouth, we recognise that the work you do every day is what makes our organisation great. We want to reward that and be an organisation that you are proud to be a part of.

To recognise the work you do we offer

  • Concessional leave, to be taken over the Christmas period.
  • Flexible working hours
  • Family friendly working environment
  • 24/7 After Hours Call centre to allow you to leave work at work
  • Tailored professional development pathways
  • Free, confidential and independent Employee Assistance Program
  • 24/7 access to our online eLearning system

Applications Close:
Friday 9th June 2023

CareSouth is proud to be fully committed to keeping children, young people and people with a disability safe.

Enquiries to:
Jane Ford - Customer Services Manager on


Attachments:

  • Position Description Customer Care Officer V2 August


X-ORGHR19
  • Fit2Work Criminal Record

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