Virtual Care Concierge Svhn

1 week ago

Darlinghurst, New South Wales, Australia St Vincent's Hospital Network Full time

Position Title:
Virtual Care Concierge

Employment Type:
Maximum Term Full Time (Up to 12 months)

Hours per week:38 hours per week

Position Grade:
Administration Officer Level 4 (Year 1-2)

Salary:
$66,338.79 to $67,937.54 base salary per annum

Enterprise Agreement:
The Named NSW (Non-Declared) Affiliated Health Organisations' Health Employees Agreement 2019

Department Name:
Virtual & Digital Health, Innovation and Improvement Directorate

About us:

St Vincent's Hospital Sydney is a leading not-for-profit organisation providing health services to our community.

Guided by our values of compassion, excellence, integrity and justice, we promote a culture of diversity and inclusion and empower our people to learn, grow and innovate.


Benefits of working at St Vincent's include:

  • Generous salary packaging and Fitness Passport for eligible staff
  • Opportunity to access a large range of clinical and nonclinical education programs
  • Supported post graduate opportunities within applicable fields
  • Career development opportunities across the St Vincent's Health Australia Network
  • Employee Assistance Program
  • Work/Life balance

About the role:


We have an exciting opportunity to work in a dynamic team supporting the delivery of virtual care (telehealth) across SVHNS.

The Virtual Care Concierge role will be responsible for supporting patients to overcome barriers when accessing virtual care (telehealth). Providing trouble-shooting support and education facilitates improved patient experience, accessibility, understanding and overall quality of care.


This position is responsible for assisting in making the virtual care process streamlined and meaningful to patients and those involved in their care via a virtual care telephone support line, testing patient-facing technologies, education and training.

This includes the development of training materials as well as virtual and in-person education. The position will also support workforce capability building for virtual care, including workforce education and training activities.

Our Culture:

About you:

Application Instructions:

Selection Criteria:

  • Personal integrity and demonstrated commitment to the Philosophy, Mission and Values of Mary Aikenhead Ministries and St Vincent's Health Australia.
  • Demonstrated effective communication (both written and verbal) and interpersonal skills with ability to develop and maintain effective relationships with stakeholders.
  • Demonstrated ability to work independently and manage a number of competing priorities.
  • Strong organisational skills, including the ability to set priorities and meet deadlines in a high-volume work environment.
  • Demonstrated computer literacy and experience and skills related to digital platforms, including apps, tablets, videoconferencing and Microsoft Excel.
  • Demonstrated cultural awareness and sensitivity in dealing with patients/carers/staff from diverse backgrounds and engage relevant organisations as required.
  • Demonstrated experience in delivering education and/or training to different population groups.
  • Demonstrated experience in a health and/or hospital and/or medical related environment with an understanding of the importance of policies, procedures and maintaining confidentiality.

Applications close on 02 March 2023

For more information and to apply, please click here.

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